Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Heffentrager

Byron,MI

Summary

Strong leader and skilled professional focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records, and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.

Overview

14
14
years of professional experience

Work History

Food and Beverage Director

Hartland Glen Golf course
Hartland, MI
06.2012 - Current
  • Oversaw daily operations of restaurant and bar services, including staffing schedules and cash management procedures.
  • Supervised employees' performance, ensuring they adhere to policies and procedures, while providing excellent customer service.
  • Accountable for financial data, such as sales figures, profit margins, and budgeting reports, to make recommendations for improvement.
  • Managed relationships with vendors to secure competitive pricing on high-quality products.
  • Reviewed invoices from vendors and submitted payment requests in a timely manner.
  • Handled marketing strategies to promote special events or increase overall revenue.
  • Organized and conducted regular staff meetings to discuss food safety and customer service.
  • Maintained records of monthly expenses related to food and beverage services, such as payroll costs, utility bills, and hiring.

Insurance Agent

Scherff Agency
Brighton, MI
07.2010 - Current
  • Scheduled meetings with clients to discuss available products and services.
  • Prepared documents, such as applications, endorsements, renewals, cancellations, or other required forms.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responded to customer inquiries and problems to promote great service.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Education

High School Diploma -

Hartland High School
Hartland, MI
06-2004

Skills

  • Bar Management
  • Sanitation Standards
  • Beverage knowledge
  • Food and Beverage Operations
  • Cost Control
  • Hospitality Management
  • Staff Leadership
  • Labor Management
  • Catering Coordination
  • Staff Supervision
  • Records Maintenance
  • Vendor Negotiations
  • Inventory Management
  • Budget Development

Timeline

Food and Beverage Director

Hartland Glen Golf course
06.2012 - Current

Insurance Agent

Scherff Agency
07.2010 - Current

High School Diploma -

Hartland High School

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Kelly Heffentrager