Tucker Conley
Ruidoso,NM
Summary
I am a hard worker with a strong desire to succeed, a complete willingness to go the extra mile, and an appetite for new knowledge, while understanding the importance of listening to my colleagues. Seasoned Food and Beverage Director with significant experience in managing high-volume restaurants, bars, and banquet operations. Showcases strong leadership abilities paired with an understanding of financial management, menu development, and event planning. Demonstrated success in improving operational efficiency while enhancing customer service standards. Noteworthy ability to motivate teams towards achieving organizational goals and objectives.
Overview
22
22
years of professional experience
Work History
Food and Beverage Director
Alto Lakes Golf & Country Club
Alto, NM
07.2023 - Current
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Negotiated contracts with suppliers for purchasing goods and services at discounted rates.
- Monitored customer feedback through comment cards or online reviews and took corrective action as needed.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Provided guidance and mentorship for junior team members helping them reach their full potential within the organization.
- Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
General Manager
Farleys Fun Food Pub
Ruidoso, NM
01.2019 - 01.2022
- Management of a high volume restaurant, all managerial duties
Assistant Manager
Cattle Baron Steak House
Ruidoso, NM
11.2017 - 01.2019
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- All aspects of opening and closing duties.
Special Education Teacher
Ruidoso Independent School District
Ruidoso, NM
08.2015 - 05.2018
- Special education teacher for grades 1 and 2.
Head Waiter, Bartender
Ruidoso Jockey Club Inc
Ruidoso Downs, NM
07.2015 - 09.2017
- Seasonal waitstaff and bartender
Head Waiter and Trainer
Outback Steak House
San Angelo, TX
10.2014 - 06.2015
- Training of new waitstaff
- Balanced out end of day sales for all waitstaff and bartenders.
Head Waiter and Trainer
Outback Steak House
Abilene, TX
01.2014 - 09.2014
- Training of new employees, Balancing of end of day sales, and closeouts for all waitstaff and bartenders.
Schematic Clerk
United States Post Office
Abilene, TX
10.2010 - 12.2013
Single Process Welder
Lauren Engineering
Abilene, TX
01.2009 - 10.2010
- Certified in all welding processes
- Knowledge of pipe and structural welding
- Ability to analyze blueprints
- OSHA certified.
Warehouse Manager, Customer Service Rep.
Angelo Plumbing Supply
San Angelo, TX
01.2005 - 12.2008
- Operation of Windows-based Profit 21 program, equipment operation, assisted customers.
Front End Manager
Outback Steak House
San Angelo, TX
09.2002 - 12.2004
- Maintained organization in restaurant to expedite superior customer service and facilitated a positive work environment for 30+ employees
- Developed weekly work schedules and managed and coordinated all aspects of special events outside the restaurant
- Trained all new waitstaff and balanced end of day sales for all employees
- Assisted in inventory management and ordering of food and beverage products.
Education
Alternative Teaching Certification: Education -
Santa Fe Community College
Santa Fe, NMBachelor of Behavioral Science: Exercise Science -
Hardin-Simmons University
Abilene, TXSkills
- Knowledge of POS systems
- Computer skills (excel, PowerPoint, windows)
- Development of weekly work schedules
- Management and organization of special event planning
- Inventory management and ordering of products
- Employee training
- Management of front of the house day to day activities
- Labor Management
- Cost Control
- Menu development
- Bar Management
- Wine pairing
- Food and Beverage Operations
- Staff Supervision
- Inventory Management
- Records Maintenance
- Cost Reduction
References
Available upon request.
Timeline
Food and Beverage Director
Alto Lakes Golf & Country Club
07.2023 - Current
General Manager
Farleys Fun Food Pub
01.2019 - 01.2022
Assistant Manager
Cattle Baron Steak House
11.2017 - 01.2019
Special Education Teacher
Ruidoso Independent School District
08.2015 - 05.2018
Head Waiter, Bartender
Ruidoso Jockey Club Inc
07.2015 - 09.2017
Head Waiter and Trainer
Outback Steak House
10.2014 - 06.2015
Head Waiter and Trainer
Outback Steak House
01.2014 - 09.2014
Schematic Clerk
United States Post Office
10.2010 - 12.2013
Single Process Welder
Lauren Engineering
01.2009 - 10.2010
Warehouse Manager, Customer Service Rep.
Angelo Plumbing Supply
01.2005 - 12.2008
Front End Manager
Outback Steak House
09.2002 - 12.2004
Alternative Teaching Certification: Education -
Santa Fe Community College
Bachelor of Behavioral Science: Exercise Science -
Hardin-Simmons University
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