Hi, I’m
Kelly Hernandez
Tavares,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career, enhancing team performance and customer satisfaction through innovative strategies and effective policy implementation. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Skilled in marketing and bilingual communication, I excel in driving sales and developing targeted campaigns. Expertise in financial management and organizational efficiency, significantly improving productivity.
Overview
4
years of professional experience
1
Certification
Work History
Mr. Barber Club
Manager
09.2018 - 06.2021
Job overview
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Designed visuals for use on social media platforms.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Offered constructive feedback to team members, boosting overall job performance.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
- Developed training modules and documentation to train staff.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results.
- Conducted research into new products or services that could benefit the organization's bottom line.
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Conducted regular staff meetings to foster effective communication and performance.
- Managed social media accounts including Twitter, Facebook and Instagram.
DECAMERON ALL INCLUSIVE HOTELS & RESORTS
Social Media Intern
10.2017 - 04.2018
Job overview
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Conducted daily updates to social media profiles to boost company online presence.
- Created engaging content to catch attention of potential customers.
- Responded to comments, posts, and questions from various channels under supervision of E-Commerce team.
- Researched current trends in social media space to identify opportunities for growth.
- Authored monthly reports detailing key performance indicators related to engagement levels.
- Provided customer service support via direct messages on various social networks.
- Participated in the development and execution of social media campaigns to support product launches or special events.
- Collaborated with Web, multimedia, and art design staffs to create multimedia Web sites and other internet content that conformed to brand and company visual format.
Education
Universidad CentralBogotá, Colombia
Bachelor of Arts from Social Communication And Journalism
09.2019
Skills
- Performance Management
- Marketing
- Financial Management
- Policy Implementation
- Organization and Efficiency
Certification
Trained Interior Planner, Things In Place LLC - June 2024
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
Mr. Barber Club
09.2018 - 06.2021
Social Media Intern
DECAMERON ALL INCLUSIVE HOTELS & RESORTS
10.2017 - 04.2018
Universidad Central
Bachelor of Arts from Social Communication And Journalism
Trained Interior Planner, Things In Place LLC - June 2024
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