Kelly Hernandez
Lifetime Fitness Clubs
Elk Grove Village,IL
9
years of professional experience
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained a welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Work History
Bartender
3 Years 9 Months- Crafted innovative cocktails and beverages, enhancing guest experience and satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new bartenders on techniques, menu items, and safety protocols.
- Managed bar inventory, ensuring adequate stock levels and minimizing waste.
Waitress and Bartender
2 Years 10 Months- Knowledgeably recommended menu items based on dietary needs and preferences.
- Assisted with private parties and catering events.
- Managed orders and handled financial transactions using POS system.
- High volume, fast fast-paced, team team-oriented environment.
- Consistently maintained 20%+ tip average.
- Trained new servers and familiarized them with restaurant expectations.
Cocktail Waitress
2 Years 8 Months- Built solid rapport serving diverse crowds in high volume sports bar.
- Assisted with bartending for private parties.
- Promoted monthly specials and events.
- Increased sales significantly by upselling higher-end beverages to guests.
- Managed multiple tables simultaneously, demonstrating strong multitasking and organizational skills in a fast-paced environment.
Education
No Degree - Communication Arts
High School Diploma
Skills
Time management
Multitasking and prioritization
Leadership
Problem solving
Verbal and written communication
Memorization
Food safety
Organizational skills
Timeline
Bartender
Lifetime Fitness Clubs
02.2022 - 11.2025Read More
Waitress and Bartender
Beatrix
02.2019 - 12.2021Read More
Cocktail Waitress
The Scout Waterhouse
07.2016 - 03.2019Read More
James B. Conant High School
High School Diploma
Read More
William Rainey Harper College
No Degree from Communication Arts
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