Kelly Hettinger
Stoutsville,OH
Summary
Customer focus professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem solving skills and ability to handle multiple task simultaneously. Proven track record of constantly improving operational prosses to enhance the overall customer experience.
Overview
28
28
years of professional experience
Work History
Cleaning Sub Contractor
Self-employeed
01.2005 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Maintained overall safe work environment.
Delivery Driver/ Sales
Duncan Dental Laboratory
04.2024 - 03.2025
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
Cleaning Specialist
Service Master Cleaning
01.2023 - 08.2024
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
Cleaning Sub Contractor / Office Manager
PRU-SCAPES LTD.
04.1997 - 12.2005
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving
Timeline
Delivery Driver/ Sales
Duncan Dental Laboratory
04.2024 - 03.2025
Cleaning Specialist
Service Master Cleaning
01.2023 - 08.2024
Cleaning Sub Contractor
Self-employeed
01.2005 - Current
Cleaning Sub Contractor / Office Manager
PRU-SCAPES LTD.
04.1997 - 12.2005
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