Kelly Hewitt
Cape May ,New Jersey
Summary
Proactive and dependable leader offering 26 years of experience in transportation. Skilled in developing schedules and routes that function efficiently for both staff and parents. Highly skilled in workplace organization and mathematics.
Overview
40
40
years of professional experience
Work History
Transportation Supervisor
Lower Township Board Of Education
07.2012 - 04.2024
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Reduced overall transportation costs with effective budget management and resource allocation.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Streamlined operations, implemented new technologies for tracking and communication purposes.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
- Negotiated contracts with vendors and carriers to secure the best possible pricing and service levels.
- Implemented cost-saving initiatives by analyzing fuel consumption data and making strategic adjustments accordingly.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
- Conducted risk assessments for potential hazards within the transportation process, implementing preventative measures when necessary.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Managed routing, driver supervision and DOT compliance.
- Managed and updated database detailing important information such student date and routes using Transfinder.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Motivated workers to exceptional performance through implementation of new strategies.
Transportation Secretary
Lower Township Board Of Education
02.1997 - 07.2012
- Improved transportation scheduling by efficiently coordinating and managing appointments and deliveries.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information about delivery status.
- Reduced errors in documentation, maintaining thorough records of all transportation activities and expenses.
- Collaborated with team members to develop more efficient workflow processes for the transportation department.
- Managed relationships with external vendors, negotiating contracts to secure favorable rates for transportation services.
- Contributed to staff development by offering training on new software systems and best practices in logistics management.
- Maintained a high level of organization, managing multiple competing priorities within tight deadlines for successful outcomes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Stay at Home Mom
Family
03.1988 - 02.1997
- Managed time efficiently in order to complete all tasks within deadlines.
Head Bank Teller/Customer Service Representative
First Jersey National Bank South
06.1984 - 03.1988
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.1984
Skills
- Operations Support
- Routing
- Fleet Management & Logistics
- Systems Evaluation
Timeline
Transportation Supervisor
Lower Township Board Of Education
07.2012 - 04.2024
Transportation Secretary
Lower Township Board Of Education
02.1997 - 07.2012
Stay at Home Mom
Family
03.1988 - 02.1997
Head Bank Teller/Customer Service Representative
First Jersey National Bank South
06.1984 - 03.1988
High School Diploma -
Lower Cape May Regional High School
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