Kelly Hoffman

Manage compliance Issues, regulatory exams, and internal audits across consumer and institutional business lines. Bring business teams, Compliance, and reviewers together to clarify what’s needed, address gaps early, and keep work moving.

• Managed 53 concurrent Issues tied to regulatory recommendations, coordinating milestones and closure evidence. All 53 closed on time with no reopens.
• Shortened Issue-resolution timelines by 7 to 28 days by involving partners earlier, anticipating reviewer questions, and making responses and evidence easier to evaluate.
• Redesigned Issue intake after separate teams were combined, creating one consistent process for assigning owners, tracking progress, and escalating concerns.
• Coordinated regulatory exams and internal audits across business lines. Every exam and audit managed to date has closed with no Issues identified.

Built and led internal compliance program for SEC-registered Broker-Dealer and registered investment adviser (RIA), establishing standard processes for risk assessments, controls, issue remediation, and reporting while embedding compliance earlier in workflow to reduce rework.

• Directed annual Broker-Dealer CEO certification across 40+ topics and 70+ stakeholders, guiding leadership discussions and tracking 100+ follow-up actions; the project earned recognition as most efficient in over decade.
• Designed quarterly enterprise compliance risk assessment (ECRA) process for three Broker-Dealer risk assessment units, consolidating risk data, control performance, open Issues, and emerging concerns into leadership-ready reviews.
• Managed 210+ compliance actions during a merger of two Broker-Dealers, forming a new risk assessment unit with 60+ risk identifiers and aligning remediation efforts across teams.
• Strengthened Issue remediation by defining clear milestone, evidence, and review standards, preventing reopened regulatory Issues and keeping fewer than 10% of items past target completion date.
• Assessed third-party vendors for regulatory applicability, control design, and residual risk, then worked with partners to address identified gaps.
  

Owned enterprise-wide corporate compliance Issues from identification through closure, transforming unclear findings into defined risks, actionable remediation plans, and evidence ready for independent review, enabling leaders to monitor progress and identify obstacles early for timely resolution.

• Led a five-month enterprise initiative to transform a difficult Issue management protocol into practical, step-by-step guidance. The work earned the company’s second-highest recognition award.
• Developed procedures, training, and governance for a reorganized Issue management program, providing business lines with a standardized process to enhance compliance and Issue resolution.
• Made risk categorization easier and more consistent by clarifying the guidance, creating a visual workflow, training teams, and helping secure a system change that reduced manual research for reviewers.
• Identified inconsistent Regulation E practices through Issue trends, prompting a broader effort to standardize electronic funds transfer documentation.

Conducted Quality Assurance (QA) testing and Risk and Control Self-Assessments (RCSA) to evaluate operational risks and control design, identifying critical gaps. Collaborated across three lines of defense to standardize risk documentation and enhance consistency in QA reviews of AML, BSA, and financial crime controls.

• Standardized QA practices by designing and implementing a testing template, enabling reviewers to follow a repeatable approach aligned with enterprise policy.
• Collaborated with Enterprise Financial Crimes to integrate consistent AML, BSA, and financial crime control language into the risk assessment system, streamlining documentation and evaluation of those controls.

• Managed life insurance risk assessment activities, evaluated operational processes, identified control gaps, and recommended enhancements to strengthen risk management framework.
• Partnered with underwriting and business teams to align workflows with regulatory expectations while advising field stakeholders on state insurance requirements, licensing standards, and AML considerations.
• Delivered risk reporting, analysis, and trend insights to support informed leadership decision-making and ongoing operational oversight.