Kelly Holmes
Westmont,IL
Summary
Accomplished leader with a proven track record at Country House, adept in Quickbooks and customer engagement. Excelled in optimizing operations and enhancing customer satisfaction. Demonstrated adaptability. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Country House
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Property Manager
Forest Hill Apartments
03.2023 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Owner
Karly’s Gift and Supply Co
03.2019 - 10.2023
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked with Quickbooks for Accounting
Owner
Vintage Fresh
01.2012 - 09.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Worked with Quickbooks for Accounting
Education
Loan Processing Certificate
Online
08.2024
Real Estate
Real Estate School
Chicago Illinois05.2006
High School Diploma -
Hinsdale Central High School
Hinsdale, IL06.1992
Skills
- Banking experience
- Quickbooks proficient
- Inventory control and record keeping
- Customer-Oriented
- Complaint resolution
- Adaptable
Timeline
Restaurant Manager
Country House
03.2024 - Current
Property Manager
Forest Hill Apartments
03.2023 - 01.2024
Owner
Karly’s Gift and Supply Co
03.2019 - 10.2023
Owner
Vintage Fresh
01.2012 - 09.2018
Loan Processing Certificate
Online
Real Estate
Real Estate School
High School Diploma -
Hinsdale Central High School
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