Kelly Hopkins
Mountain Home,AR
Summary
Dynamic professional with extensive experience in office support and customer care at American Law Enforcement Radar and Training. Skilled in document preparation and data entry, I excel in fostering positive client relationships while streamlining operations. Proven ability to resolve billing issues and enhance team productivity through effective training and mentorship.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
17
17
years of professional experience
Work History
Office Support Staff
American Law Enforcement Radar and Training
11.2007 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Biller
Billing Specialists Inc.
01.2023 - 03.2025
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
Front End Customer Care Coordinator
TJX Companies
02.2022 - 05.2023
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Mountain Home High School
Mountain Home, AR05-1999
Skills
- Document preparation
- Basic accounting
- Scheduling
- Positive attitude
- Data entry
- Clerical support
- Insurance eligibility verifications
- Billing and coding
- Bank deposit reconciliation
- Customer service
Timeline
Medical Biller
Billing Specialists Inc.
01.2023 - 03.2025
Front End Customer Care Coordinator
TJX Companies
02.2022 - 05.2023
Office Support Staff
American Law Enforcement Radar and Training
11.2007 - Current
High School Diploma -
Mountain Home High School
Similar Profiles
Jesse BistanyJesse Bistany
Law Enforcement Instructor at Bloodgood Law Enforcement Training Group LLCLaw Enforcement Instructor at Bloodgood Law Enforcement Training Group LLC
Samuel GarrettSamuel Garrett
Intern Coordinator at Vista Law Enforcement Training and Consulting LLCIntern Coordinator at Vista Law Enforcement Training and Consulting LLC
Henry ButtsHenry Butts
Senior Instructor at Federal Law Enforcement Training Centers (FLETC)Senior Instructor at Federal Law Enforcement Training Centers (FLETC)