Kelly Huckaba
Englewood,TN
Overview
20
20
years of professional experience
2
2
Certificates with Schluter Systems and Custom Building Products
Work History
Professional Server
The Breakfast Queen
2023.10 - Current
- Elevated guest satisfaction by proactively addressing needs and resolving issues promptly and effectively.
- Mastered complex menu knowledge, confidently articulating daily specials, ingredients, and dietary restrictions to drive informed guest choices.
- Streamlined service flow by effectively collaborating with kitchen staff, ensuring an average food delivery time that exceeded service standards.
- Cultivated a premium dining atmosphere by rigorously maintaining cleanliness and organization across the front-of-house.
Design Consultant
Guy's Flooring
2021.12 - 2023.12
- Prioritized Exceptional Customer Experience: Consistently delivered top-tier service by accurately diagnosing and proactively addressing client needs, translating directly to ensuring client satisfaction, and loyalty throughout the design experience.
- Managed High-Stakes Project Delivery: Successfully managed timelines and deliverables for multiple concurrent, detail-oriented projects, demonstrating the ability to maintain composure, prioritize tasks effectively, and ensure successful outcomes under strict deadlines.
- Communicated Complex Information Clearly: Authored and presented detailed proposals and design packages, mastering the ability to translate technical specifications into clear, easily digestible information for diverse clients.
- Ensured Brand Standards & Compliance: Maintained rigorous adherence to established project specifications and aesthetic standards, showcasing a strong commitment to following procedures, safety regulations, and maintaining a professional, compliant showroom appearance.
Education
High School Diploma - General, Yearbook, Spanish
1989
Skills
Ability to multi-task
Great communicator and listener
Strong communication skills
Guest relations
Efficient multitasking
Exceptional customer service
Shift management
Strong work ethic
Relationship management
Guest engagement
Professional appearance
Hospitality service expertise
Summary of skills
At The Breakfast Queen, I didn't just provide customer service; I was the go-to person for ensuring every guest had a positive experience, often juggling multiple complex orders and table turn times under pressure. That fast-paced environment sharpened my ability to manage priorities on the fly. Transitioning to Design Consultant, I used that same skill to drive projects: I translated client visions into tangible, innovative concepts while meticulously managing timelines and budgets. My focus was always on clear communication, which built strong relationships and consistently resulted in projects that didn't just meet expectations, but genuinely impressed the client.
Timeline
Professional Server - The Breakfast Queen
2023.10 - Current
Design Consultant - Guy's Flooring
2021.12 - 2023.12
Jefferson Senior - High School Diploma, General, Yearbook, Spanish