Kelly Huerta

Provided front-desk support at a high-volume animal clinic, handling 30+ client interactions and 25–60+ appointments weekly. Managed appointment scheduling, phone and in-person inquiries, and patient intake/discharge processes. Processed payments, maintained accurate medical and billing records, and processed/issued health and travel certificates and vaccination records. Supported veterinary staff by assisting as a technician—preparing exam rooms, restraining patients, collecting lab samples, administering medications under supervision, and sterilizing equipment; improved scheduling accuracy and care coordination.

Handled appointment scheduling, phone and in-person inquiries, patient intake/discharge, billing, and supported veterinary staff with client communications and recordkeeping.