Hana Schoener
Melone Hatley, P.C.
Westminster,CO
10
years of professional experience
Adaptable receptionist with a background in veterinary and healthcare settings. Strong in client service, organization, and multi-line telephone handling, with proven experience managing confidential information, scheduling, and daily workflow. Ready to support smooth, professional front office operations.
Work History
Receptionist
7 Months- Answered multi-line phone system, routed calls, and relayed messages accurately to attorneys and staff.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided customer satisfaction by maintaining a positive interaction and utilizing de-escalation techniques as needed.
Unit Secretary/Receptionist
2 Years 5 Months- Coordinated unit calls, relayed messages, and communicated effectively between nurses, providers, and families.
- Organized charts, orders, and documentation to support accurate bedside and clerical workflow.
- Prioritized call lights, urgent requests, and interdepartmental communication to maintain unit responsiveness.
- Scheduled appointments and transport arrangements.
- Maintained confidentiality, answered inquiries, and supported smooth front desk and nursing station operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Monitored inventory levels and advised management of the need for replenishment.
- Entered confidential patient information and scanned confidential documents into patient files.
Lead Exam Room Assistant/Receptionist
1 Year 7 Months- Prepared treatment rooms with sanitized surfaces, stocked supplies, and organized instruments for clinical staff.
- Assisted veterinarians and technicians with patient restraint, positioning, and routine procedure setup.
- Guided new room staff on safety protocols, handling techniques, and clinic workflow expectations.
- Supported compassionate patient care by calming animals and communicating effectively with pet owners and team members.
- Filled medications accurately and included veterinary recommendation handouts as recommended.
- Completion of a continuously updated task list that includes medical questions and medication refills.
Veterinary Assistant/Receptionist
1 Year 3 Months- Assisted veterinarians and technicians with patient restraint, examinations, and treatment support in emergency and specialty care.
- Prepared exam rooms, surgical areas, and recovery spaces for efficient patient flow and clean workflows.
- Collected samples and assisted with diagnostic testing, including radiology, laboratory, and in-house procedures.
- Monitored hospitalized patients and reported changes in behavior, appetite, and vital signs promptly.
- Maintained medical records, treatment notes, and client communication with accuracy and discretion.
- Restocked supplies, organized equipment, and ensured readiness for daily clinical operations.
- Reinforced compassionate client service while easing stress during urgent and sensitive pet care situations.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures using humane and compassionate methods to minimize suffering for pets and family.
Team Member/ Retail Associate
7 Months- Assisted customers with product selection, fit, and brand knowledge to support positive shopping experiences.
- Processed POS transactions accurately while handling returns, exchanges, and payment verification.
- Maintained clean, organized sales floor by folding merchandise, zoning fixtures, and restocking displays.
- Supported shipment processing by unpacking freight, tagging products, and preparing items for merchandising.
- Monitored fitting rooms and sales areas to reduce loss, improve organization, and assist customers promptly.
Customer Service Representative
4 Years 4 Months- Managed client calls, appointment scheduling, and follow-up communications with accuracy and professionalism.
- Educated pet owners on wellness plans, preventive care, and available service options.
- Processed check-ins, payments, and client records while maintaining confidentiality and data accuracy.
- Coordinated daily workflow between front desk and veterinary staff to support efficient patient flow.
- Trained new staff on practice management systems, phone etiquette, and reception procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Health Sciences
- Dean's List
Skills
Organization skills
Time management
Data entry
Customer/Client relations
Appointment scheduling
Office administration
File management
Multi-line telephone operation
Service-oriented mindset
Patient restraint
Animal safety
Medication administration
Euthanasia assistance
Sample collection
Medical record-keeping
Client education
Emergency and preventive care
Veterinary terminology
Reception duties
Timeline
Receptionist
Melone Hatley, P.C.
04.2026 - CurrentRead More
Unit Secretary/Receptionist
Ochsner Hospital
11.2023 - 04.2026Read More
Veterinary Assistant/Receptionist
BluePearl Veterinary Partners
05.2022 - 08.2023Read More
Lead Exam Room Assistant/Receptionist
Arvada Veterinary Hospital
03.2022 - 10.2023Read More
Team Member/ Retail Associate
Under Armour
08.2021 - 03.2022Read More
Customer Service Representative
Banfield Pet Hospital
05.2017 - 09.2021Read More
Red Rocks Community College
Associate of Science from Health Sciences
Read More