Kelly Hughes
Customer Service
Blacksburg,Va
Summary
Seeking a Medical or Customer Service position in an environment utilizing my 15 plus years of healthcare, clinical skills and customer service skills to provide compassionate care for patients and their family members. Authorized to work in the US
Overview
8
8
years of professional experience
Work History
Medical Assistant
- Lewis Gale Regional Health System - work in orthopedics
- Assisted Physicians with simple procedures, biopsies while complying with HIPAA and
- JACO standards
- Scribed for Physicians during routine office visits, procedures
- Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers
- Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
Front Office and Medical Assistant
PAIN CARE CENTER
09.2020 - Current
- Answer phone, check in and outpatients, billing assisting providers as needed
- Assisted Physicians with simple procedures, biopsies while complying with HIPAA and
- JACO standards
- Scribed for Physicians during routine office visits, procedures
- Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers
- Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
Registered Medical Assistant
Carilion Clinic Otolaryngology
09.2017 - 06.2019
- Triage patients that had a variety of ENT condition, head and neck cancers, skin cancers, including melanoma and simple in office procedures, post opts including dressing changes, wound care and suture and staple removal
- Assisted Physicians with simple procedures, biopsies while complying with HIPAA and
- JACO standards
- Scribed for Physicians during routine office visits, procedures
- Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers
- Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
Registered Medical Assistant
Ridgeview Dermatology
06.2016 - 07.2017
- Triage patients that had a variety of different skin conditions which also include different types of skin cancers including melanoma
- Assisted Physicians during biopsies and other minor procedures
- Scribed for physician during physical exams and procedures
- Treated patients for follow up nurse visits for suture removal, treatment for skin lesions such as warts
- Also assisted in wound checks and bandage changes
- Assisted physician during Mohs surgical consultations
- Preformed Phlebotomy procedures on children as well as adults
- Sterile dressing changes
- Data Entry, prescription refill and prescription verification with patients insurance companies and prior authorization for medications
- Scheduling general appointments as well as scheduling patients for Mohs surgery and their post-op wound check and bandage change
Registered Medical Assistant
Bethany Medical Center
11.2015 - 06.2016
- Triage patients with a variety of different conditions and illnesses
- Assisted physician during general patient exams and procedures or 2
- Recorded patients vital signs, administered medications and breathing treatments.Scribed for physician during exams and procedures
- Preformed Phlebotomy procedures on children as well as adults
- Educated patient on their diagnosis and other medical conditions, also informed and explained to patients about their medication and how to use or apply the medications properly and in a safe manner
- Data Entry, prescription refill and prescription verification with patients insurance companies and prior authorization for medication
- EKGs, stressstress tests, school, sports, general and DOT physical along with school, sports
Education
AAS - Medical Assistant
ECPI University
Skills
- Patient Care
- Transcription
- Scheduling
- Office Management
- Quality Assurance
- Medical terminology
- Pharmacology
- Electrocardiogram
- Medical Coding
- Insurance Verification
- Allscripts
- Receptionist
- Medical Billing
- Medical Office Experience
- Microsoft Office
- Computer Skills
- 30 wpm
- Phlebotomy
- Triage
- EMR
- Behavior management
- Developmental disabilities experience
- HIPAA
- 4
- Epic
- Office Administration
- Medical Records
- Laboratory Experience
- Microsoft word
- Phone Etiquette
- Teaching
- Telemarketing
- Call center
- Insurance
- Epic
- Office Administration
- Medical Records
- Laboratory Experience
- Microsoft word
- Phone Etiquette
- Teaching
- Telemarketing
- Call center
- Insurance
- Epic
- Office Administration
- Medical Records
- Laboratory Experience
- Microsoft word
- Phone Etiquette
- Teaching
- Telemarketing
- Call center
- Insurance
- Account Management
- Managing Multiple Tasks
- Problem-Solving Ability
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Front Office and Medical Assistant
PAIN CARE CENTER
09.2020 - Current
Registered Medical Assistant
Carilion Clinic Otolaryngology
09.2017 - 06.2019
Registered Medical Assistant
Ridgeview Dermatology
06.2016 - 07.2017
Registered Medical Assistant
Bethany Medical Center
11.2015 - 06.2016
Medical Assistant
AAS - Medical Assistant
ECPI University
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