Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

DIAMANTO BERGADOS

Pataskala,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

LEAD SERVICE ADVISOR

Ricart Automotive
07.2021 - Current
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested additional services to customers in order to meet upsell goals.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Read and followed technical documentation to complete 100% accurate repairs.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
  • Developed strong relationships with clients, fostering trust and loyalty to business.
  • Established clear communication channels between team members, promoting collaboration and information sharing across departments.
  • Retained 90% accurate records of purchases, titles and sales.

PROPRIETOR

The Tint Lab
03.2017 - 07.2021
  • Surpassed revenue objectives year over year through strategic promotional plans.
  • Maximized resource utilization, reducing waste while increasing overall operational efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Continually assessed risks associated with business''s operation; implemented mitigation plans accordingly.
  • Prepared annual budgets with controls to prevent overages.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Completed more than 30 orders/month with 90% customer satisfaction rate.

ADMINISTRATIVE STAFF

OhioHealth
03.2016 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled 30 incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Screened visitors and issued badges to maintain safety and security.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported executive staff members with comprehensive calendar management, meeting preparation, and correspondence handling as needed.
  • Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Northland High School
Columbus, Ohio

No Degree - Business

Columbus State Community College
Columbus, Ohio

Skills

    • Computer Skills
    • Component and System Testing
    • Customer Relations
    • Team Collaboration
    • Scheduled Maintenance Planning
    • Price Quoting
      • Complaint resolution
      • Hardworking and Dedicated
      • Problem-Solving
      • Customer Retention
      • Data Processing

Additional Information

Professional Development:

Above the Line

Extreme Ownership

Languages

Greek
Full Professional

Timeline

LEAD SERVICE ADVISOR

Ricart Automotive
07.2021 - Current

PROPRIETOR

The Tint Lab
03.2017 - 07.2021

ADMINISTRATIVE STAFF

OhioHealth
03.2016 - 04.2017

High School Diploma -

Northland High School

No Degree - Business

Columbus State Community College

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DIAMANTO BERGADOS