Kelly Hussey
Kailua,HI
Summary
Proven to enhance patient engagement and satisfaction at Adventist Health Castle Medical Center, I bring a blend of compassionate patient care and efficient unit management. Skilled in vital signs monitoring and fostering patient relationships, my approach significantly improves unit workflow and patient experiences. Expert in both direct patient care and administrative support, I excel in fast-paced healthcare environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Unit Secretary, CNA, Monitor Tech
Adventist Health Castle Medical Center
Kailua, HI
06.2016 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
Server
Gyotaku Japanese Restaurant
Honolulu, HI
02.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Receptionist /MA
Reis Pediatrics
Kailua, HI
06.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Server
Sam Choys BLC
Honolulu, HI
03.1997 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Sizzlers
Kailua, HI
01.1989 - 01.1997
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
BSN Nursing - Nursing
Hawaii Business College
Honolulu, HI05.2015
High School Diploma -
Henry J Kaiser High School
Honolulu, HI06.1987
Skills
- Patient Feeding
- Direct Patient Care
- Recording vital signs
- Patient-focused care
- Vital signs monitoring
- Patient relationship building
- Infection Control
- Mobility Assistance
- Catheter Care
- Light Housekeeping
- Blood Sugar Monitoring
- Certified in CPR/AED
- Activities of Daily Living ADL Support
- Patient Positioning
- Transporting patients
- Room Cleaning and Restocking
- Unit secretary
- Answering unit phone call
- Answering and directing pt call light system
- Assisting RN Charge Nurse, unit RNs and unit CNAs with unit work flow
- Unit supply ordering, organization and maintenance
- Assisting Dr’s with pt And unit needs
- EKG monitoring
- EKG Interpretation
- Telemetry monitoring
- Electrode Placement
Certification
BLS certification
Basic EKG
Timeline
Unit Secretary, CNA, Monitor Tech
Adventist Health Castle Medical Center
06.2016 - Current
Server
Gyotaku Japanese Restaurant
02.2014 - Current
Receptionist /MA
Reis Pediatrics
06.2013 - 12.2013
Server
Sam Choys BLC
03.1997 - 03.2013
Server
Sizzlers
01.1989 - 01.1997
BSN Nursing - Nursing
Hawaii Business College
High School Diploma -
Henry J Kaiser High School