Kelly Iannelli
Huntley,IL
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10 years of administrative and customer service experience.
Overview
8
8
years of professional experience
Work History
SENIOR SCHEDULING SPECIALIST
Tub Today & Fox Valley Home Services
03.2020 - Current
- Communicate professionally via phone, email, & text message on behalf of the company.
- Work within the CRM to ensure each lead/new customer is properly updated with all accurate and current information and notes.
- Contact and foster the initial contact between company and leads/prospects.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
OFFICE CLERK
Schafer Took & Design
03.2019 - 02.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
DIRECTOR OF SALES
Holiday Inn Express & Suites
01.2017 - 11.2018
- Supervise hotel staff and worked to resolve staff issues.
- Prepared daily financial reports.
- Maintained inventory and hotel supplies
- Prepared weekly employee schedules
- Reviewed guest feedback online and on hotel website.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
FRONT DESK MANAGER
Holiday Inn Express and suites
06.2016 - 01.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
High School Diploma -
MORTON WEST HIGH SCHOOL
Berwyn, IL05.1988
Skills
- Customer service oriented
- Adaptability and responsiveness
- Guest service and service oriented
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Customer relations abilities
- Professional telephone demeanor
Personal Information
Title: Customer Service
References
References available upon request
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