Kelly Ima
Miami,FL
Summary
Dependable graduate professional; enthusiastic, outgoing, and a team player. Proficient in building positive relationships with new and existing clients by offering superior customer service. Focused and motivated to exceed expectations and grow within a company.
Overview
7
7
years of professional experience
Work History
Technical Specialist
Apple
Miami, FL
04.2024 - Current
- Support customers by troubleshooting, diagnosing, and resolving various hardware and software issues using our tools and systems.
- Provide excellent service to customers by seeking to understand them and make relevant recommendations when it comes to ownership, AppleCare, and services.
- Contribute to a whole team mindset by demonstrating a shared responsibility and maintaining accountability with other team members through feedback and follow up.
Specialist
Apple
Miami, FL
04.2022 - 04.2024
- Uncover customer needs by using the Apple Steps of Service and providing meaningful solutions.
- Enrich customers lives by teaching them how to go further with their device through personal set up and troubleshooting.
- Drive results through consistent coaching and connecting with my peers.
Pink Manager
Victoria’s Secret
Miami, FL
10.2018 - 04.2022
- Lead the overall appearance and presentation of merchandising strategies of the brand by executing brand guide planning, mapping, and final execution of floor set.
- Gain business insight by reviewing brand results-daily, weekly, and monthly-and linking behaviors to actions.
- Lead the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer.
Supervisor
Lucky Brand
Miami, FL
12.2017 - 09.2018
- Helped drive sales goals and achieve monthly quotas.
- Maintain established merchandising standards, including windows, sales floor, and promotional displays.
- Provided instruction, coaching, and motivation to all employees.
Education
Bachelor Of Business Administration - Management
Florida International University
Miami, FL07.2018
Associate Of Arts - Business Administration
Miami Dade College
Miami, FL04.2016
Skills
- Customer Service
- Leadership
- Problem Solving
- Critical Thinking
- Teamwork
Timeline
Technical Specialist
Apple
04.2024 - Current
Specialist
Apple
04.2022 - 04.2024
Pink Manager
Victoria’s Secret
10.2018 - 04.2022
Supervisor
Lucky Brand
12.2017 - 09.2018
Bachelor Of Business Administration - Management
Florida International University
Associate Of Arts - Business Administration
Miami Dade College