KELLY JACOBS
Poland
Summary
Results-driven Verification/Authorization Specialist with expertise in insurance verification, HIPAA compliance, and staff training. Proven track record in streamlining processes and enhancing accuracy in patient records management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Verification/Authorization Specialist
Youngstown Orthopaedic Associates
09.2016 - Current
- Managed patient authorization processes to ensure timely service delivery.
- Collaborated with healthcare providers to verify insurance eligibility and coverage details.
- Streamlined documentation procedures, enhancing accuracy in patient records management.
- Trained new staff on authorization protocols and system navigation for improved efficiency.
- Developed training materials for staff to enhance understanding of insurance policies and procedures.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Trained staff on current eligibility requirements and policies.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Skills
- Claims management
- Medical terminology expertise
- Insurance verification
- Data entry proficiency
- HIPAA compliance
- Prior authorization processing
- Appointment scheduling
- Documentation and paperwork
- Effective communication skills
Timeline
Verification/Authorization Specialist
Youngstown Orthopaedic Associates
09.2016 - Current