Kelly Jenkinson

• Provided customer support via phone and email for S&T Communications clients.
• Resolved service issues by identifying problems and offering effective solutions.
• Maintained detailed records of customer interactions and transactions in the system.
• Collaborated with team members to enhance customer service protocols and procedures.
• Educated customers on product features, services, and troubleshooting techniques.
• Assisted in training new representatives on company policies and systems usage.
• Ensured timely follow-up on customer inquiries to maintain satisfaction levels.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Reviewed and organized legal documents, including pleadings, motions, and briefs.
• Drafted correspondence for clients and attorneys to facilitate communication.
• Prepared trial notebooks for court proceedings to ensure readiness.

Created presentations for court to support case arguments.

Coordinated calendars and scheduled court hearings efficiently.

Set up virtual hearings via Zoom to accommodate remote participation.

• Answered calls and customer walk ins.
• Prepared payroll for clients
• Balanced books for clients
• Scheduled
• Filed
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• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.