Kelly Johnmeyer
Springfield,Missouri
Summary
To secure a full time CNA role in a dynamic company that offers opportunities for professional growth and advancement.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solution Specialist
Russell Cellular
06.2024 - 11.2024
- Starting on the phones for three months and was then promoted to Hospitality Specialist.
- Answered incoming calls from customers.
- Applied a small amount of IT
- Set appointments for customers to go to a Russell Cellular store in hopes they buy.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Reduced response times by optimizing internal processes and utilizing resources effectively.
CNA
Springfield Villa
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Hospitality Specialist
Russell Cellular
06.2023 - Current
- Maintain professional relationships with employees, guests, and vendors
- Sustain confidentiality
- Ship and receive mail, packages, and deliveries
- Certified in Adult First Aid, CPR and AED
- Assist with New Hire Orientation at Headquarters
- Work with Microsoft Outlook, Teams, To Do, One Note.
- Assist with miscellaneous tasks and projects
- Keep databases and contact information current
- Assist management and departments with ongoing projects
- Maintain knowledge of Russell Cellular and Verizon Wireless polices and procedures
LPA III
Expedia Inc
05.2019 - 12.2023
- Started as an LPA II and was promoted to an LPA III
- As an LPAII I took incoming calls from business partners and handled basic chat
- Responsible for three projects.
- LPA III Handled advance case work , advanced chats, and escalated issues.
- Participant in Pride committee, W.E.L.L(Women at Expedia Learning and leading) as a co-lead, Veterans Group, AIM ( a mental health physical impairments, BEAM, (Black Experian’s Allies and members) and ACE, which is the Asian Community.
Education
Diploma -
Nixa High School
05.1992
Psychology
OTC and Phoenix Online
Skills
- Relationship building
- Vital signs monitoring
- Time management
- Empathy
- Patient care
- Patient care
- Feeding assistance
- Dressing assistance
- Patient care
- End-of-life care
- Bathing assistance
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Springfield Villa
11.2024 - Current
Customer Solution Specialist
Russell Cellular
06.2024 - 11.2024
Hospitality Specialist
Russell Cellular
06.2023 - Current
LPA III
Expedia Inc
05.2019 - 12.2023
Psychology
OTC and Phoenix Online
Diploma -
Nixa High School
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