Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kelly Johnson

Romulus

Summary

Dynamic professional with a proven track record at TDK Financial, enhancing customer satisfaction and streamlining office operations. Skilled in data entry and office management, I excel in team building and resolving customer complaints, significantly improving client relations. My innovative strategies in previous roles have consistently boosted efficiency and service quality.

Overview

12
12
years of professional experience

Work History

Call Center Agent

Team Wellness Center
02.2025 - Current

Receptionist

TDK Financial
01.2024 - 12.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Bar Manager /Managing Bartender

342 Bar & Grill
03.2018 - 11.2023
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.

Waitress

Greek Islands
04.2013 - 02.2018
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

GED -

Southgate Anderson High School
Southgate, MI
09.2011

Skills

  • Data Entry
  • Telephone skills
  • File Management
  • Customer Complaint Resolution
  • Appointment Scheduling

Personal Information

Title: Receptionist

Timeline

Call Center Agent

Team Wellness Center
02.2025 - Current

Receptionist

TDK Financial
01.2024 - 12.2024

Bar Manager /Managing Bartender

342 Bar & Grill
03.2018 - 11.2023

Waitress

Greek Islands
04.2013 - 02.2018

GED -

Southgate Anderson High School

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Kelly Johnson