Hi, I’m
Kelly Julian
Corona,CA
Summary
Dynamic Guest Advocate at Target with exceptional communication and strong empathy, enhancing customer satisfaction through personalized service and efficient transaction processing. Proven ability to build relationships and promote loyalty, contributing to a seamless shopping experience and increased guest retention. Adept at managing high-volume workloads while maintaining professionalism under pressure.
Overview
9
years of professional experience
Work History
Target
Guest Advocate
12.2016 - 10.2025
Job overview
- Assisted customers with product inquiries and service requests.
- Learned operational procedures to ensure efficient store operations.
- Supported team in maintaining clean and organized merchandise displays.
- Adapted quickly to changing customer needs and store policies.
- Collaborated with colleagues to enhance customer experience and satisfaction.
- Engaged customers during checkout process for seamless transactions.
- Participated in training sessions to improve product knowledge and service skills.
- Monitored stock levels to assist in timely restocking efforts.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Target
Cashier
12.2016 - 10.2025
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Adapted quickly to changes in promotions and product offerings to support sales initiatives.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Estancia High School Costa Mesa, CA
High School Diploma
Skills
Exceptional communication
Strong empathy
Stress tolerance
Guest relations
Cross-selling proficiency
Customer service
Detail-oriented
Computer skills
Guest accommodations
Flexible schedule
Payment processing
Financial transactions
Cash handling experience
Loyalty promotion
Teamwork and collaboration
Sales transactions
Customer relations
Calm and professional under pressure
Retail store support
Understanding customer needs
Work prioritization
Relationship building
Transaction processing
Calm under pressure
Policies and procedures adherence
Employee coaching
Professional telephone demeanor
Product knowledge
Customer retention strategies
POS systems and ordering platforms
Promotional support
Timeline
Guest Advocate
Target
12.2016 - 10.2025
Cashier
Target
12.2016 - 10.2025
Estancia High School
High School Diploma