Kelly Kaesberg

Managed portfolio of 20-25 accounts totaling 5.0 million dollars in annual sales while contributing to annual revenue goals by selling new services and products into account portfolio.

• Maintained and developed relationships with existing customers, while understanding customer needs and ensuring customer satisfaction with Sabre products and services.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Provided support in sales, technical and business areas to portfolio of accounts.
• Addressed problems with billing and service delivery to maintain and enhance client satisfaction.
• Worked proactively to retain customers, handle contract renewals and negotiate terms to ensure mutually beneficial partnerships.
• Extensive use of SalesForce to update account information, track activities, and maintain a clean and accurate sales pipeline.

Responsible for leading the revenue optimization team, overseeing a total of 17 properties throughout California, Nevada and Arizona.
Personally managed rental inventory and revenue strategies for 8 of the properties in California, including Napa, San Francisco and San Diego.

• Oversaw all processes associated with demand, revenue, inventory, forecasting, market mix, groups, competitor intelligence and opportunity analysis.
• Monitored market trends and news to identify emerging opportunities.
• Worked with marketing team to create and launch successful revenue generating promotions for both individual properties, as well as brand.
• Prepared yearly room revenue budgets and provided monthly forecasts.
• Onboarded properties to, and utilized Travelclick CRS.
• Directed property leadership on how to identify and drive solutions which would ultimately produce additional RevPAR and market share.
• Responsible for training and mentoring two Revenue Managers who oversaw 11 properties combined, and was ultimately responsible for their revenue goals as well.

Assisted in consolidating individual initiatives of 23 resort locations into one distinct brand. Actively lead development of the Revenue Management Team and its revenue maximization strategies for these 23 resorts in various markets, including Phoenix, San Diego, Anaheim, San Francisco, Napa and Hawaii.
Personally managed inventory and revenue strategies for 6 properties throughout California.
Shell Vacations was acquired by Wyndham in 2012.

• Created and developed the Revenue Management strategic vision across the portfolio and team of associates.
• Formulated and executed Yield Management decisions and make adjustments that would result in positive market share gains for properties, while training hotel leadership to incorporate these skills into their daily routine.
• Guided hotel leadership on proper analyzation of their individual rate strategies.
• Developed, implemented, monitored, and controlled rate strategies across a diverse portfolio.
• Onboarded properties and utilized Synxis CRS.
• Guided portfolio in group placement and meetings to analyze trends across all segments to ensure budgeted goals are exceeded.
• Produced long term and short term rooms revenue forecasts.
• Lead revenue strategy meetings.
• Worked closely with sales and ecommerce departments to create digital communications, hotel packages, and other marketing related efforts.

Responsible for identifying and optimizing all potential room revenue opportunities.

• Implemented all room revenue strategies including pricing and creation of tactical offers.
• Managed inventory on all distribution channels to assure proper mix of segmentation was achieved.
• Produced 14 day forecasts for Operations Teams.
• Coordinated with Sales and Catering Team on group pricing and group placement.
• Provided monthly forecasts with commentary along with monthly executive summaries and month end reports.
• Worked with Front Desk staff on a daily basis to assure understanding of sales strategy and house status.
• Monitored and provided critical analysis of STR and Hoteligence reports on a weekly and monthly basis, identifying areas of opportunities.
• Managed Group Reservations Manager who was tasked with creation of group blocks, assuring all group rooming lists were received and entered and cutoff dates were adhered to.
• Received Highest RevPAR increase award in 2006 for Hilton Hotels full service hotels in Arizona.

Assisted Controller with daily, monthly and yearly financial activities.

• Completed journal entries, reconciliations, and account analysis to prepare monthly financial documents and general account management.
• Managed budgets, accounts payable, and receivable and general financial reporting procedures.
• Prepared bank deposits and managed front desk cash drawers.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.