Kelly Kearney
Pinellas Park,FL
Summary
Knowledgeable and customer focused professional with 30+ years of demonstrated experience in customer service and sales.
Diligent, detail-oriented expert with time management and multi-tasking while maintaining service and daily sales goals. Excellent communicator and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
WaWa
06.2023 - Current
- Responsible for store operations when senior management not on site.
- Train new customer service associates on company policies and procedures. Provide ongoing support and encouragement to improve skills and service goals.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Develop and maintain strong relationships with customers to foster loyalty and satisfaction.
- Ensure compliance with food safety requirements.
- Recognized for outstanding customer service and training.
Customer Service Associate
WaWa
07.2019 - 06.2023
- Assisted large volume of customers daily with positive attitude and attention on customer satisfaction.
- Cross-trained in all departments to provide team support as needed.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Followed policy regarding stocking, merchandising and reset of store products.
- Performed any duties to maintain clean, organized and safe working environment.
Customer Service Supervisor
Stellar Partners
07.2014 - 06.2019
- Promoted a positive work environment through open communication.
- Addressed customer inquiries and resolved concerns to increase customer satisfaction.
- Responsible for all cash processes.
- Created staff schedules to ensure coverage during peak hours to ensure timely customer service.
- Maintain inventory, order, vendor check-in, restock and reset of store as needed.
- Managed team of ten associates
Education
High School Diploma -
Winnebago High School
Winnebago, ILSkills
- Self Starter
- Time Management
- Problem Solving
- Work Prioritization
- Complaint resolution
- Customer Relationships
- Calm and Professional Under Pressure
- Product and service knowledge
Timeline
Customer Service Supervisor
WaWa
06.2023 - Current
Customer Service Associate
WaWa
07.2019 - 06.2023
Customer Service Supervisor
Stellar Partners
07.2014 - 06.2019
High School Diploma -
Winnebago High School
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