Kelly Keehner
Redding,CA
Summary
Guest Services professional with a strong track record in enhancing guest experiences and streamlining operations. Skilled in training team members and coordinating special events, with a focus on maintaining high customer satisfaction. Proficient in handling cash, managing POS systems, and maintaining organized documentation. Adept at multitasking and collaborating with diverse teams to meet business and guest needs.
Overview
10
10
years of professional experience
Work History
Guest Services Coordinator
Turtle Bay Exploration Park
Redding, CA
05.2024 - Current
- Implemented scheduling changes and collaborated with team leaders to significantly reduce lunch penalties.
- Participated in weekly meetings with other departments to discuss any challenges or opportunities related to guest services operations.
- Processed payments for services rendered, utilizing point-of-sale systems.
- Conducted site walk-throughs and facilitated rental agreements for a variety of events.
- Prepared bank deposits for the Museum, Retail, and special events.
- Trained new team members in customer service techniques, contributing to improved guest satisfaction.
- Implemented and supervised a volunteer program for Guest Services, enhancing departmental efficiency and support.
- Created, updated and maintained numerous spreadsheets to track inventory and sales.
- Member of the "Best Place to Work Committee," aimed at increasing employee morale, and organizing events for staff, such as lunches and educational learning opportunities.
Guest Services Attendant
Turtle Bay Exploration Park
Redding, CA
08.2023 - 05.2024
- Provided prompt, friendly customer service to all guests while answering inquiries and resolving issues.
- Processed payments accurately and efficiently using cash register systems.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones and emails to respond to customer inquiries in regards to museum operations as well as seasonal events such as Garden of Lights.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Coordinated with Sheraton and managers to ensure special events ran smoothly.
- Retail experience with customer assistance, inventory, and keeping floor stocked and tidy.
- Performed lead duties including giving breaks, GOL and Glowing Wild customer calls and e-mails, opening and closing procedures and tracking memberships in Excel.
Auto Body Technician
American C-10 Specialties
Anderson, CA
03.2018 - 11.2022
- Performed preliminary inspection of vehicles to determine extent of damage.
- Sanded and buffed vehicles to prepare for painting or repair work.
- Mixed paint according to manufacturer's specifications and applied primer, basecoat, and clear coat finishes.
- Applied rust-proofing treatments to protect vehicle bodies from corrosion.
- Replaced damaged body panels with new or recycled OEM parts.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Operated sandblasting equipment to remove old paint from vehicles' surfaces.
Etsy Shop Owner
Self Employed Web
Sacramento, CA
06.2015 - 12.2015
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic.
- Managed customer inquiries via email and phone calls related to product availability and shipping information.
- Reviewed feedback from customers about their experiences with the shop's products and services.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA06-2005
Some College (No Degree) - Art History
Shasta College
Redding, CASkills
- Problem Resolution
- Event coordination
- Team Training
- Customer Relations
- POS system management
Timeline
Guest Services Coordinator
Turtle Bay Exploration Park
05.2024 - Current
Guest Services Attendant
Turtle Bay Exploration Park
08.2023 - 05.2024
Auto Body Technician
American C-10 Specialties
03.2018 - 11.2022
Etsy Shop Owner
Self Employed Web
06.2015 - 12.2015
High School Diploma -
Del Campo High School
Some College (No Degree) - Art History
Shasta College