Kelly Keith
Santa Rosa,CA
Summary
Resourceful professional with a strong blend of copywriting, office administration, and sales expertise. Skilled in crafting clear and concise communication, streamlining daily operations, and building productive client relationships. Known for managing multiple priorities with accuracy, supporting cross-functional teams, and driving positive customer experiences. Brings a polished writing voice, strong organizational discipline, and a solutions-focused approach to every project.
Overview
9
9
years of professional experience
Work History
Copywriter
Pottery Barn
09.2021 - 06.2025
- Delivered effective copy for website and print materials while preserving the brand's tone and voice.
- Reviewed and edited copy to ensure accuracy, clarity, consistency, and alignment with brand standards.
- Translated complex technical information into concise yet compelling copy.
- Developed clear call-to-action statements that drive conversions.
- Successfully managed multiple projects simultaneously under tight deadlines.
- Worked cross-functionally with other departments to ensure projects flowed smoothly.
Brand Marketing Assistant
P.L.A.Y. Pet Lifestyle and You
10.2016 - 07.2020
- Managed customer relations by responding promptly to customers via phone and email.
- Fulfilled orders from start to finish by processing transactions over the phone or by email, packing and shipping orders, and following up with customers with tracking details.
- Maintained customer accounts and set up new ones by working closely with the sales team.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Edited existing and composed new copy to ensure consistency across all branding initiatives.
- Cultivated strong relationships with clients, fostering loyalty through personalized assistance and follow-up communication.
Education
Bachelor of Arts - Human Development
Sonoma State University
Rohnert Park, CA05-2016
Skills
- Copywriting, proofing, and editing
- Excellent interpersonal communications
- Customer engagement
- Deadline adherence
- Proficient in Microsoft Word, Excel, and Powerpoint; SharePoint; AirTable
References
References available upon request.
Timeline
Copywriter
Pottery Barn
09.2021 - 06.2025
Brand Marketing Assistant
P.L.A.Y. Pet Lifestyle and You
10.2016 - 07.2020
Bachelor of Arts - Human Development
Sonoma State University