Kelly Kerschner
Charlestown
Summary
Healthcare leader with over 25 years of experience in managing budgets and driving operational excellence. Expertise in data analytics, strategic planning, and building collaborative relationships enhances team performance and supports financial growth.
Overview
26
26
years of professional experience
Work History
Perioperative Services Business Manager
Dartmouth Hitchcock Medical Center
Lebanon
09.2024 - Current
- Lead the largest budget within the Dartmouth Hitchcock system, including annual development, monthly review, and variance reporting.
- Develop business strategies aligned with organizational mission, vision, and long-term goals.
- Oversee all Surgical Services data analytics, including weekly, monthly, quarterly, and annual KPI-focused reporting.
- Provide oversight for perioperative contracts including trials, pricing, service, and consignment agreements.
- Direct capital equipment procurement for 36 operating rooms, including emergent needs assessment.
- Provide recommendations for block scheduling and schedule optimization.
- Support daily OR operations as part of the Perioperative Business Operations Team.
- Committee Participation: Periop Executive Committee, Weekly Perioperative Leadership Committee, New Product Committee (Chair) Periop Block Committee.
Perioperative Services Business Manager / Anesthesia Administration
Penn State Health St. Joseph
Reading
07.2018 - 09.2024
- Served as Anesthesia Administrator overseeing staffing, recruitment (locums, per diem, system staff), and onboarding for anesthesiologists and CRNAs.
- Partnered with the Medical Director of Anesthesiology to ensure optimal staffing models.
- Participated in key surgical leadership committees and cross-departmental initiatives.
- Led Surgical Services analytics, including internal reporting and submissions to external agencies (DOH, Leapfrog, benchmarking organizations).
- Oversaw OR charge processing, implants, vendor pricing, bill-only items, and charge corrections.
- Managed charge master development and maintenance.
- Prepared annual budgets and monitored financial performance.
- Supervised surgical schedulers, OR desk staff, data analysts, reception staff, and previously the OR Inventory Specialist.
- Ensured accurate surgical case scheduling through collaboration with surgical offices.
- Coordinated surgical inventory management with nurse managers; managed capital purchasing.
- Reported to COO and later CMO.
Administrative Assistant – Surgical Services
Penn State Health St. Joseph
Reading
06.2013 - 07.2018
- Conducted ongoing review of billing practices to identify process improvements.
- Active member of the Surgical Services Leadership Council.
- Provided comprehensive administrative support to Surgical Services leadership, CNO, and CEO.
- Produced monthly Excel-based reports for leadership.
- Served as timekeeper for 100+ exempt and non-exempt employees.
- Delivered excellent customer service to internal and external stakeholders.
- Reported to the Director of Surgical Services and Chief of Anesthesiology.
Front End Lead – E. Ground Infusion Center
Tower Health
Reading
09.2000 - 06.2013
- Oversaw billing for Infusion Center, identifying charge errors that corrected hundreds of thousands of dollars in revenue.
- Conducted monthly charge audits, collaborating with Compliance to ensure billing accuracy.
- Verified insurance, obtained pre-certifications, and scheduled patient appointments and treatments.
- Led Infusion Center as Secretary, facilitating operations in a fast-paced clinical environment.
- Supervised and scheduled volunteers; coordinated workflow and project completion.
- Played a key role in the hospital-wide transition to an electronic medical record system.
- Attended daily revenue cycle meetings after EMR implementation.
- Delivered high-quality customer service to patients, families, and visitors.
Education
Master of Business Administration (MBA) -
Southern New Hampshire University
Manchester11-2026
Bachelor of Business Administration -
Southern New Hampshire University
Manchester05-2023
High School Diploma -
Muhlenberg School District
Reading, PA06-1992
Cosmetology Teacher Program -
Reading Muhlenberg Career & Technology Center
Reading, PA01-1992
Skills
- Leadership & Team Development
- Operational Excellence
- Data Analytics & Reporting
- Strategic Planning
- Cross-Functional Collaboration
- Contract & Budget Oversight
- Systems Expertise
Volunteer Experience
- PA VICA (SkillsUSA) State Officer, 1992, Central Region Vice President; completed Washington Leadership Institute., Developed foundational skills in leadership, professionalism, and customer service.
- Penn State Health Leadership Program, 2021, Selective 10-month program requiring application and executive recommendation., Nominated by the COO; completed May 2021.
Timeline
Perioperative Services Business Manager
Dartmouth Hitchcock Medical Center
09.2024 - Current
Perioperative Services Business Manager / Anesthesia Administration
Penn State Health St. Joseph
07.2018 - 09.2024
Administrative Assistant – Surgical Services
Penn State Health St. Joseph
06.2013 - 07.2018
Front End Lead – E. Ground Infusion Center
Tower Health
09.2000 - 06.2013
Master of Business Administration (MBA) -
Southern New Hampshire University
Bachelor of Business Administration -
Southern New Hampshire University
High School Diploma -
Muhlenberg School District
Cosmetology Teacher Program -
Reading Muhlenberg Career & Technology Center