Kelly Kershner
Management
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Regional Manager
Aspen Dental
Jacksonville, FL
07.2013 - Current
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Operations Manager
Verzon Wireless
Jacksonville, Florida
02.1999 - 03.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Hayfield Secondary Highschool
Alexandria, VA 08.1984 - 06.1988
Certified Nursing Assistant - Nursing Assistance
Lee Vo Tech
Ft. Myers, Fl 05.1989 - 06.1990
Massage Therapy - Anatomy And Physiology
Massage Therapist
Richmond, Va 05.2001 -
Skills
Report writing experience
Budget knowledge
Excellent interpersonal skills
Performance tracking proficiency
Employee scheduling
Relationship building
Coaching and mentoring
Business Development
Employee reviews
Delegation
Scheduling
Effective leader
Inventory management
Recruitment
Staff training/development
Attention to Detail
Training and Development
Timeline
Regional Manager
Aspen Dental
07.2013 - Current
Massage Therapy - Anatomy And Physiology
Massage Therapist
05.2001 -
Operations Manager
Verzon Wireless
02.1999 - 03.2013
Certified Nursing Assistant - Nursing Assistance
Lee Vo Tech
05.1989 - 06.1990
High School Diploma -
Hayfield Secondary Highschool
08.1984 - 06.1988