Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kelly Kershner

Kelly Kershner

Management
Jacksonville,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Regional Manager

Aspen Dental
Jacksonville, FL
07.2013 - Current
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

Operations Manager

Verzon Wireless
Jacksonville, Florida
02.1999 - 03.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Hayfield Secondary Highschool
Alexandria, VA
08.1984 - 06.1988

Certified Nursing Assistant - Nursing Assistance

Lee Vo Tech
Ft. Myers, Fl
05.1989 - 06.1990

Massage Therapy - Anatomy And Physiology

Massage Therapist
Richmond, Va
05.2001 -

Skills

Report writing experience

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Timeline

Regional Manager

Aspen Dental
07.2013 - Current

Massage Therapy - Anatomy And Physiology

Massage Therapist
05.2001 -

Operations Manager

Verzon Wireless
02.1999 - 03.2013

Certified Nursing Assistant - Nursing Assistance

Lee Vo Tech
05.1989 - 06.1990

High School Diploma -

Hayfield Secondary Highschool
08.1984 - 06.1988

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Kelly KershnerManagement