Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Sycamore,IL

Summary

Talented Senior Embedded Software Engineer proficient in all phases of the software development life cycle. Adept at working with Agile and Scrum methodologies to accomplish project milestones according to specific time-frames. Able to use C, HTML, XML and other programming languages to complete work. Highly organized and detail-oriented professional with 15 years of progressive experience in the field.

Overview

31
31
years of professional experience

Work History

Manager, Cust Tech Support

Essendant Inc
Deerfield, IL
03.1997 - Current
  • Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy.
  • Designed, developed and tested embedded software applications for use in the Wholesale Supply industry.
  • Directed work of 10 employees when acting as manager on duty.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues.
  • Monitord and evaluated teams, identifying and targeting opportunities for improvement.
  • Increased profits by 20% within one year through restructure of business line.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Launched staff engagement, gender diversity and cultural programs in addition toarobust reporting tool that increased operational quality. 

Supervisor Student Teachers

St Mark Lutheran Church
Mt Prospect, IL
01.1995 - 02.1997
  • Documented student attendance and progress against goals.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Facilitated group sessions and provided one-on-one support.
  • Greeted customers and visitors in-person and via telephone calls.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Developed activities and integrated technology to diversify instruction.
  • Improved student's analytical skills by introducing state-of-the-art computer program technologies.

Education

Associate of Arts - Marketing

Oakton Community College
Des Plaines, IL
2000

BBA - Business

Eastern Illinois University
Charleston, IL

Skills

  • Operations management
  • Strategic planning
  • Team building
  • Relationship building
  • Consistently meet goals
  • Employee scheduling
  • Teamwork and collaboration
  • Organized
  • Efficient multi-tasker
  • Effective leader
  • Customer service-oriented

Timeline

Manager, Cust Tech Support

Essendant Inc
03.1997 - Current

Supervisor Student Teachers

St Mark Lutheran Church
01.1995 - 02.1997

Associate of Arts - Marketing

Oakton Community College

BBA - Business

Eastern Illinois University

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