Kelly Kinsella
Hugo,MN
Summary
Dynamic HR professional with extensive experience at Wells Fargo & Company, excelling in project management and process improvement. Proven track record in stakeholder engagement and data analysis, driving successful initiatives that enhance operational efficiency. Adept at mentoring teams and fostering collaboration, ensuring timely project delivery and high-quality outcomes.
Overview
24
24
years of professional experience
Work History
HR, Senior Business Execution Consultant
Wells Fargo & Company
Minneapolis, Minnesota
07.2022 - Current
- Implemented process improvements through collaboration with cross-functional teams.
- Facilitated workshops to gather stakeholder input for project initiatives.
- Trained and mentored junior consultants on best practices.
- Managed project timelines and deliverables to align with client expectations.
- Reviewed policies and procedures to suggest enhancements.
- Advised on operational processes, business development initiatives, and organizational changes.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Business Execution Consultant
Wells Fargo & Company
Minneapolis, Minnesota
05.2019 - 07.2022
- Produced comprehensive project progress reports with actionable improvement recommendations.
- Crafted presentations that conveyed complex information clearly to varied audiences.
- Collaborated with clients to formulate targeted action plans addressing specific challenges.
- Fostered positive relationships with staff and management to enhance teamwork.
- Quickly identified customer needs to ensure prompt and effective responses.
Business Initiatives Consultant
Wells Fargo & Company
Minneapolis, MN
06.2017 - 05.2019
- Executed marketing campaigns in collaboration with cross-functional teams.
- Analyzed campaign performance data to guide future marketing strategies.
- Monitored Google Analytics and other tools to evaluate website performance metrics.
- Developed test scripts and conducted performance assessments.
Call Center Planning Analysis Manager
Wells Fargo & Company
Minneapolis, Minnesota
04.2014 - 06.2017
- Developed training programs to educate staff on quality standards and procedures.
- Managed audits and inspections to ensure adherence to industry regulations.
- Utilized statistical process control tools to analyze product quality trends.
- Facilitated continuous improvement initiatives to enhance quality assurance processes.
- Established key performance indicators for assessing effectiveness of internal and external quality management systems.
Business Operations Manager
Wells Fargo & Company
Minneapolis, MN
05.2010 - 04.2014
- Collaborated with senior leadership to define operational strategies and objectives.
- Oversaw budget management and resource allocation for operational initiatives.
- Ensured compliance with regulatory requirements in all business operations activities.
- Identified key objectives to re-establish long term plans to meet goals.
Customer Service and Sales Supervisor
Wells Fargo & Company
Minneapolis, Minnesota
08.2001 - 05.2010
- Facilitated team meetings to communicate goals and motivate employees.
- Resolved customer inquiries to maintain high satisfaction levels among clients.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Education
Bachelor of Arts - Psychology
Argosy University
St. Paul, MN06-2005
Skills
- Project management and business development
- Process improvement and change management
- Data analysis and quality assurance
- Stakeholder engagement and time management
Affiliations
- Volunteering with schools
- Leader for Employee Impact Team
Timeline
HR, Senior Business Execution Consultant
Wells Fargo & Company
07.2022 - Current
Business Execution Consultant
Wells Fargo & Company
05.2019 - 07.2022
Business Initiatives Consultant
Wells Fargo & Company
06.2017 - 05.2019
Call Center Planning Analysis Manager
Wells Fargo & Company
04.2014 - 06.2017
Business Operations Manager
Wells Fargo & Company
05.2010 - 04.2014
Customer Service and Sales Supervisor
Wells Fargo & Company
08.2001 - 05.2010
Bachelor of Arts - Psychology
Argosy University