Kelly Kirilko
Holland Patent
Summary
Professional restaurant team member with significant experience in fast-paced dining environments. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in customer service, food preparation, and maintaining cleanliness and safety standards. Reliable and flexible, ensuring consistent and positive dining experience for patrons.
Overview
9
9
years of professional experience
Work History
Restaurant Worker
Common Wealth Restaurant Concepts
09.2015 - Current
- Job titles for Common Wealth Restaurant Concepts in two locations include management, events planning and front of house staff member.
- Involved opening of two restaurants, the first in October of 2015 and the second in July of 2021.
- Managed employees to fully perform their job duties in the front of the house.
- Responsible for problem solving and computer knowledge on a daily basis.
- Handling and diffusion of guest complaints in an eloquent manor and conflict resolution.
- Cash handling and performing end of the day reports.
- Daily answering emails and making phone calls for clients to obtain information to accurately plan their events at two locations while simultaneously managing the front of house
- Event set up and coordination of staff and product for proper organization and execution of events.
- Successful balance of multiple responsibilities simultaneously in a high volume and fast paced environment.
- Training of incoming staff in the proper procedures of their job description, which includes menu knowledge, steps of service, word usage, computer knowledge, cash handling, etc.
Education
Associate of Arts - General Studies
Mohawk Valley Community College
Utica, NY05-2015
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and resilience
- Food safety
- Team management
- Organization and prioritization
- Conflict resolution techniques
- Event planning
Timeline
Restaurant Worker
Common Wealth Restaurant Concepts
09.2015 - Current
Associate of Arts - General Studies
Mohawk Valley Community College
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