Summary
Overview
Work History
Education
Skills
Technicalexperience
Timeline
Generic

Kelly Kowalski

Hartland,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

President

TruVista LLC
04.2024 - Current
  • Responsible for writing and implementing the end to end process to enhance customer experience, building an effective team, and fostering company culture.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Assistant Store Manager (all disciplines)

Home Depot USA Inc.
08.2022 - Current
  • Oversaw the end-to-end sales process, managed a $65+ million annual store volume, and implemented various operational programs.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Branch Installation Manager

Home Depot USA Inc.
02.2020 - 07.2022
  • Managed day-to-day operations and sales processes for installation services across 100+ stores, ensuring scheduling efficiency and customer relations.
  • Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
  • Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.

Installation Services Manager

Home Depot USA Inc.
05.2018 - 01.2020
  • Ensured completion of contractual obligations and outstanding customer service, while managing service provider recruitment and job site inspections.
  • Established clear performance metrics for staff members, enabling accurate evaluation of individual contributions.
  • Mentored and trained new hires, promoting a skilled workforce capable of delivering high-quality service.

Branch Coordinator

Home Depot THD At Home Services
05.2013 - 05.2018
  • Involved in day-to-day operations, auditing sales paperwork, and coordinating offsite warehouses.
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with team members to achieve branch goals and objectives.

Project Supervisor

Home Depot THD At Home Services
05.2011 - 05.2013
  • Directed company processes, monitored job movement, and ensured compliance with company guidelines.
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.

Education

Business Management Major, Accounting Minor -

Joliet Junior College
Joliet, IL

Skills

  • Leadership Team Building
  • Organizational Leadership
  • Strategic Planning
  • Operational Excellence
  • Leadership and People Development
  • Integrity and ethics
  • Project Management
  • Business Development
  • Profit and Loss Management
  • Budget Management
  • Process Improvement
  • Change Management

Technicalexperience

  • Operational/Government Compliance
  • Cross Functional Team Building
  • Operational Analysis
  • Customer Service
  • Employee Coaching and Developing
  • Microsoft Office Suite
  • Sales Force/Field Service Lightning
  • Service Titan, CompanyCam
  • Subcontractor and Employee Recruiting
  • P&L Management
  • Change Management
  • Manage AR to 30 days

Timeline

President

TruVista LLC
04.2024 - Current

Assistant Store Manager (all disciplines)

Home Depot USA Inc.
08.2022 - Current

Branch Installation Manager

Home Depot USA Inc.
02.2020 - 07.2022

Installation Services Manager

Home Depot USA Inc.
05.2018 - 01.2020

Branch Coordinator

Home Depot THD At Home Services
05.2013 - 05.2018

Project Supervisor

Home Depot THD At Home Services
05.2011 - 05.2013

Business Management Major, Accounting Minor -

Joliet Junior College

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Kelly Kowalski