Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Kelly Kramer

Glendale,AZ

Summary

Reliable team player with positive demeanor, and motivated to maintain customer satisfaction. Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Ability to efficiently complete tasks with time constraints.

Overview

9
9
years of professional experience

Work History

Customer Service and Solutions

Charles Schwab
12.2023 - 03.2024
  • Answered constant flow of customer calls with minimal wait times.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.
  • Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.

Customer Service Representative

Target
05.2021 - 10.2022
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.
  • Provided primary customer support to customers.
  • Consulted with outside parties to resolve discrepancies and create solutions.
  • Offered advice and assistance to customers, while adhering to special needs or wants.
  • Maintained excellent attendance record, consistently arriving to work on time.

Night Shift Assistant Lead

Target
11.2020 - 04.2021
  • Assisted in overseeing teams of up to 16 people during store remodeling.
  • Examined and documented incoming materials and paperwork for accuracy and quality.
  • Followed planograms to assemble parts and components.
  • Monitored employee actions for adherence to safety procedures.
  • Maintained organized work area by cleaning and removing hazards.
  • Completed time constrained goals through effective task prioritization and good work ethic.

Wilderness First Responder

Grand View Camp
03.2015 - 11.2017
  • Primarily worked as on duty medical personnel to oversee activities and trail rides.
  • Was trained in wilderness medicine and procedures.
  • Maintained safety throughout tour guided trips.
  • On management staff to create new tours.
  • Guided groups of up to 10 people on tours of Grand View Camp.
  • Participated in team-building activities to enhance working relationships.
  • Curated information for meetings to help strengthen team relations.
  • Increased customer satisfaction by resolving issues.

Education

Surgical Technologist in Surgical Assisting -

MedCerts
Livonia, MI
02.2023

Emergency Medical Technician in EMS -

Northland Pioneer College
Snowflake, AZ
05.2018

Skills

  • Customer Service
  • Complaint Resolution
  • Team Collaboration
  • Highly organized with strict adherence to deadlines
  • Medical Terminology
  • First Aid/CPR

Volunteer Experience

Court Appointed Special Advocate (CASA) for Children, 04/01/23


My job as a CASA is about focusing on connecting with children within the foster care system to ensure that their needs are heard. Along with working with foster parents, as a CASA, my job is to create documentation for all reports made out to the judge assigned to the case.

Timeline

Customer Service and Solutions

Charles Schwab
12.2023 - 03.2024

Customer Service Representative

Target
05.2021 - 10.2022

Night Shift Assistant Lead

Target
11.2020 - 04.2021

Wilderness First Responder

Grand View Camp
03.2015 - 11.2017

Surgical Technologist in Surgical Assisting -

MedCerts

Emergency Medical Technician in EMS -

Northland Pioneer College

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Kelly Kramer