Kelly Kulas
Arlington Heights,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to team success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
24
24
years of professional experience
Work History
Preprint Analyst
Chicago Tribune
07.2009 - Current
- Assisting Advertising, Production, Receiving and Planning departments in resolving issues and needs.
- Newspaper ad optimization for 43 publications: communicating deadlines, shortages, overages, damaged deliveries. Setting delivery appointments.
- Preparing affidavits
- Entering billing adjustments for clients with confidential contracts
- Manifest checks for 37 publications prior to releasing to production and press.
Client Service Representative/Office Administrative Assistant
Chicago Tribune
01.2000 - 07.2009
- Coordinated closely with account managers to provide updates on ongoing projects.
- Enhanced client satisfaction by promptly addressing advertiser and subscriber inquiries and resolving issues.
- Arranging travel for team members
- Ordering office supplies
- Handling confidential contracts and internal communication
- Organizing catering for staff events
Education
Bachelor of Science - Journalism
Ball State University
Muncie, INSkills
- Excellent communication skills
- Efficient in managing personal work
- Skilled in adapting to different work environments
- Outstanding organizational skills
- Administrative and Office Support
- Employee Relations
- Teamwork and Collaboration
Accomplishments
- 2022 Individual Recognition Award
- 2020 Team Award
- 2019 Team Award
- 2016 Individual Recognition Award
- 2013 Individual Recognition Award
- 2010 Team Award
Timeline
Preprint Analyst
Chicago Tribune
07.2009 - Current
Client Service Representative/Office Administrative Assistant
Chicago Tribune
01.2000 - 07.2009
Bachelor of Science - Journalism
Ball State University
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