Kelly Kurzynski
Janesville
Summary
Dynamic customer service leader with a proven track record at Valmet, excelling in cross-functional collaboration and conflict resolution. Skilled in data analysis and training delivery, I drive customer satisfaction and optimize service processes, ensuring timely and effective solutions. Committed to fostering strong relationships and enhancing team performance.
Overview
14
14
years of professional experience
Work History
NA PEP Customer Service Manager
Valmet
Lithia Springs
01.2024 - Current
- Managed daily operations of customer service department to ensure smooth workflow.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Collaborated with departments to resolve customer inquiries promptly.
- Analyzed customer feedback to identify trends and enhance service delivery.
- Oversaw scheduling and staffing to maintain optimal service levels during peak times.
- Conducted performance reviews to assess team effectiveness and provide constructive feedback.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Served as point of contact between customers and internal teams regarding escalated issues requiring special attention.
NA eStore Product Manager & Valmet Customer Portal Technical Lead
Valmet
04.2023 - Current
- Led eStore research, development, marketing, book creation, customer training, and all customer interactions to enhance user experience.
- Proven track record of successfully launching eStore and Valmet Customer Portal with driving revenue growth.
- Ability to develop and execute effective product strategies and roadmaps in alignment with company goals.
- Strong understanding of customer needs, both internal and external as well as the competitive landscape.
- Skilled in conducting market research, analyzing data, and identifying potential opportunities.
- Effectively collaborate with cross-functional teams including mill representatives, sales, marketing & document control teams.
- Managed projects by prioritizing and coordinating multiple tasks to meet critical deadlines.
IPR Document Specialist
Valmet
06.2012 - 04.2023
- Developed and maintained document control systems and processes to ensure compliance and accessibility.
- Excellent attention to detail and ability to ensure accuracy and completeness of documentation.
- Skilled at using document management software and tools.
- Effective collaboration with cross-functional teams worldwide.
- Strong communication and problem-solving skills.
- Delivered training and support on document control procedures and tools to enhance team proficiency.
Paralegal
Rasmussen University
01.2016 - 01.2018
Education
Paralegal -
Rasmussen University
01.2018
Skills
- Client Retention Strategies
- Account Management
- Dispute resolution
- Cross-Functional Collaborations
- Change Management
- Workflow optimization
- Data Analysis
- Training Delivery
- Presentation Skills
- Communication
- Flexibility & Adaptability
- Problem Solving
- Team Leadership
- Workflow optimization
Timeline
NA PEP Customer Service Manager
Valmet
01.2024 - Current
NA eStore Product Manager & Valmet Customer Portal Technical Lead
Valmet
04.2023 - Current
Paralegal
Rasmussen University
01.2016 - 01.2018
IPR Document Specialist
Valmet
06.2012 - 04.2023
Paralegal -
Rasmussen University