Kelly LaFrancis
Henrico,VA
Summary
Dynamic and adaptable professional with a proven track record at Gold's Gym. Excelled in fostering positive environments and building relationships, and enhancing team productivity. Skilled in financial oversight and operational management, demonstrating hardworking and multifaceted abilities to achieve and exceed goals.
Overview
1
1
year of professional experience
Work History
Substitute Teacher
Henrico County Public Schools
05.2024 - Current
- Facilitated a positive classroom environment for fostering student participation.
Front Desk Associate
Gold's Gym
05.2024 - 08.2025
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area and throughout facility.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Stocked merchandise, toured and sold memberships, and collected past due accounts.
Back Office Business Manager
Gold's Gym
08.2024 - 01.2025
- Oversaw office operations and aided general manager with overall facility management.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations. Managed daily deposits and monitored daily cash discrepancies.
- Drafted reports and documents to improve correspondence management, schedule coordination, recordkeeping, and maintaining daily stats.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Aided general management in everything pertaining to operations of facility.
- Collected and managed past due accounts with monetary goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers and maintained inventory.
- Reported issues to higher management with great detail.
Education
Liberal Studies
Wilmington University
New Castle, DE05.2018
Skills
- Adaptable
- Relationship building and management
- Hardworking
- Multifaceted
Timeline
Back Office Business Manager
Gold's Gym
08.2024 - 01.2025
Substitute Teacher
Henrico County Public Schools
05.2024 - Current
Front Desk Associate
Gold's Gym
05.2024 - 08.2025
Liberal Studies
Wilmington University
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