Kelly Le
Frederick,MD
Summary
Driven and reliable professional with a proven track record at Wok In Wok Out, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and empathy. Skilled in maintaining cleanliness and organization, fostering teamwork, and improving service delivery by prioritizing urgent orders efficiently. As well as obtaining skills in making drinks showing persistent creativity.
Overview
2
2
years of professional experience
Work History
Cashier, Barista, Expeditor
Wok In Wok Out
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared specialty drinks such as coffee, teas, and bubble teas
- Followed exact recipes for mixing and preparing beverage and food items.
- Served food and beverages promptly with focused attention to customer needs.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Baby Sitter
Self
05.2022 - 09.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Education
Bachelor of Science - Biochemistry
University of Maryland - College Park
College Park, MD05.2028
High School Diploma -
Frederick High School
Frederick, MD05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Cashier, Barista, Expeditor
Wok In Wok Out
04.2023 - Current
Baby Sitter
Self
05.2022 - 09.2022
Bachelor of Science - Biochemistry
University of Maryland - College Park
High School Diploma -
Frederick High School
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