Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Lewis

Westlake,OH

Summary

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.

Overview

16
16
years of professional experience

Work History

Corporate Business Leader

Marcos Pizza
01.2022 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted with new hire processing and existing training programs.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
  • Devised dedicated coaching methods to foster continued development of each team member.

General Manager

Marcos Pizza
01.2008 - 01.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Education

No Degree - Business

Cuyahoga Community College
Cleveland, OH

GED -

Lutheran West
Fairveiw Park
06.1994

Skills

  • Inventory Management
  • Contact Management Systems
  • Pressure Sensor
  • Report Exceptions
  • Cash Control
  • Workflow Processes
  • Cost Control
  • Organizational Systems
  • Compliance Requirements
  • Operational Reporting
  • Performance Monitoring
  • Food Quality Standards
  • Leadership
  • Personnel Management
  • Collaborative Environments
  • Workflow Schedules
  • Food Production
  • Profit and Loss Analysis
  • Customer Experience
  • Employee Engagement
  • Customer Loyalty
  • Hiring and Onboarding
  • Preventive Maintenance
  • Deposit Preparation
  • Safe Food Handling Practices
  • Employee Performance Reviews
  • Operational Problems Analysis
  • Professional Relationships
  • Inventory Accuracy
  • New Employee Orientation
  • Customer Satisfaction

Timeline

Corporate Business Leader

Marcos Pizza
01.2022 - Current

General Manager

Marcos Pizza
01.2008 - 01.2021

No Degree - Business

Cuyahoga Community College

GED -

Lutheran West

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Kelly Lewis