Kelly Linero
Miami,FL
Summary
Efficient coordinator with solid background in multi team coordination. Demonstrated ability to streamline customer and staff processes and improve departmental communication. Proven track record of utilizing organizational and problem-solving skills to enhance operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service/ Repair Coordinator
Kone Inc.
Miramar, FL
09.2022 - 09.2026
- Coordinated permit submission processes, ensuring compliance with local regulations and deadlines.
- SAP Order Entry: Book secured Quoted Repair orders directly into SAP for the region.
- Initiate invoice down payments for secured repair work.
- Supply Chain Support: Requisitioned elevator and escalator parts and materials through internal system to ensure timely project completion.
- Route & Area Management: Update and maintain the Scheduler Area Editor to optimize technician routes.
- Dispatch Monitoring: Actively monitor the regional Dispatch Board to ensure seamless field labor deployment.
- Updated Technician On-Call Scheduler to manage overtime and emergency calls.
- Technician Support: Supported field technicians by resolving scheduling conflicts and administrative issues, including uniform ordering and distribution of safety wear.
- Performance Reporting: Extract "Made Visit" reports weekly using the internal Report Generator and distribute them to Service Supervisors.
- Data Auditing: Audit the completeness and accuracy of notes logged within the KONECT Building Site platform.
- Contributed to regional staff meetings by sharing insights on performance metrics.: Compile and prepare regional reporting functions used during branch staff meetings.
Inspection Coordinator
TK Elevator
Fort Lauderdale, FL
02.2019 - 09.2022
- Prepared and distribute QEI inspection proposals, obtaining and reviewing vendor quotes to ensure competitive pricing.
- Reviewed inspection reports, created and assigned service tickets, and coordinated corrective actions to resolve open violations and maintain compliance documentation.
- Tracked open violations, followed up with field technicians, and escalated unresolved issues to support timely corrective action before 90-day compliance deadlines.
- Prepare and distribute customer correspondence explaining inspection status, required actions, and steps needed to obtain elevator certificates.
- Create, correct, and process purchase orders for vendors while maintaining accurate documentation.
- Maintain accurate inspection dates and related information in company databases.
- Tracked open violations and followed up with technicians to resolve issues proactively, preventing escalation beyond 90 days.
Collections Analyst
TK Elevator
Miami, FL
07.2017 - 02.2019
- Managed daily collection activity for an assigned portfolio of customer accounts through telephone and email outreach.
- Facilitated customer payments by delivering required documentation to customers and branch personnel, ensuring timely resolution of payment inquiries.
- Built and maintained customer relationships while resolving account questions and payment issues in a fast-paced environment.
- Participated in weekly accounts receivable review meetings with District and Accounts Managers to resolve disputes and identify current and potential problem accounts.
- Compiled reports detailing delinquent account status and collection activity, supporting informed decision-making for account recovery strategies.
Education
Associate of Science - Forensic Science
Keiser University
Fort Lauderdale, FL01-2008
Skills
- Microsoft Office Suite
- Detail orientation
- Analytical thinking
- Reliability
- Adaptability and flexibility
- Self motivation
- Team collaboration
- Project management
Certification
- CNP - Certified Notary Public
Timeline
Service/ Repair Coordinator
Kone Inc.
09.2022 - 09.2026
Inspection Coordinator
TK Elevator
02.2019 - 09.2022
Collections Analyst
TK Elevator
07.2017 - 02.2019
Associate of Science - Forensic Science
Keiser University