Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LAURA FONTICIELLA

Miami,United States

Summary

Experienced in sales since June 2021, proficient in rapid quote delivery via Quantum, email, and phone. Skilled in technology utilization, efficient sales strategies, and warehouse operations, including shipping and receiving. Aspiring to advance in aviation sales, with expertise in reading FAA 8130-3 and trace paperwork. Eager to bring these diverse skills to a customer focused team, dedicated to driving sales success and exceptional service within the aviation industry.

Overview

9
9
years of professional experience

Work History

Sales Representative/Repair Coordinator

General MRO Aerosapce
10.2023 - Current
  • Manage ILS quote requests, communicating via email and phone to engage clients promptly and also conduct follow ups to gather pricing feedback and negotiate to secure sales.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and utilize spreadsheets to oversee, track, and streamline in-house repair tasks for the sales team.
  • Managed repairs outside of our capabilities for a large OEM

Sales Assistant/Inventory Specialist

VSE Aviation Miami
06.2021 - 10.2023
  • Managed and executed sales opportunities in the sales inbox, processing an average of 200 daily emails
  • Ensured timely processing of purchase orders to facilitate on-time delivery to customers
  • Engaged in both answering customer calls and initiating proactive cold calls to expand client base
  • Provided timely and accurate quotes across all product lines to optimize sales returns
  • Created fitting certifications for customers, ensuring order accuracy and compliance
  • Reviewed and organized OEM trace paperwork in the certification library
  • Played an integral role in the sales training integration team, contributing to the enhancement of team skills and knowledge
  • Traveled to multiple VSE sites to provide sales training updates, promoting consistent sales practices
  • Leveraged Quantum expertise as a super user for the global sales team, optimizing operational efficiency
  • Demonstrated leadership by guiding the sales team in effective selling excess inventory
  • Managed and generated backorder reports, enhancing inventory tracking, facilitating order fulfillment, and supporting informed customer communication.

Receptionist with Administrative Focus

Trujillo and Sons
10.2020 - 05.2021
  • Managed telephone communications adeptly, promptly answering calls and directing them appropriately
  • Utilized sales skills during a dedicated period
  • Efficiently handled incoming and outgoing mail, ensuring smooth document flow within the organization
  • Assisted with various HR functions, encompassing employee onboarding, records maintenance, and benefits support
  • Expertly prepared order tickets for pickup, ensuring accurate order fulfillment and client satisfaction
  • Distributed paychecks weekly, ensuring employees received their compensation promptly and accurately
  • Assisted in filling out and distributing tax forms, ensuring compliance with IRS regulations
  • Managed weight paperwork for containers destined for the port, ensuring accurate documentation for logistics operations
  • Greeted visitors and clients warmly at the reception desk, creating a positive initial impression
  • Collaborated effectively with internal teams, contributing to streamlined operations and improved communication.

Swim Instructor

Little Swimmers Miami
06.2015 - 09.2020
  • Delivered effective instruction to a diverse range of individuals, spanning from 9 months old to adults, emphasizing fundamental swimming techniques and water safety protocols
  • Catered to individual learning needs, ensuring mastery of essential lifesaving skills, water comfort, and proficiency in Olympic swim strokes
  • Cultivated a compassionate and supportive learning environment, with a special focus on establishing trust and rapport with young, apprehensive learners to alleviate their fears
  • Demonstrated exceptional patience and adept communication skills, consistently comforting and building trusting relationships with anxious young students
  • Effectively communicated with parents, providing regular updates on their child's progress in swimming lessons and offering guidance on practicing new skills at home
  • Assumed the role of secretary, managing administrative tasks including scheduling for all instructors, taking phone calls to schedule lessons, addressing inquiries from potential clients, and processing payments
  • Played a significant role in maintaining the reputation of Little Swimmers as a reputable swimming institution.

Education

Associate of Science - Aviation Administration

Miami Dade College
Miami, FL

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06.2017

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Quantum ERP System
  • Hazmat and Dangerous Goods Certified
  • CPR Certified

References

  • Jean Morales, VSE Aviation, Sales Manager, 786-810-2690
  • Leo Pruneda, VSE Aviation, Quality Supervisor, 786-685-6575
  • Aime Garciadelosrios, VSE Aviation, Quality Manager 305-967-3754

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative/Repair Coordinator

General MRO Aerosapce
10.2023 - Current

Sales Assistant/Inventory Specialist

VSE Aviation Miami
06.2021 - 10.2023

Receptionist with Administrative Focus

Trujillo and Sons
10.2020 - 05.2021

Swim Instructor

Little Swimmers Miami
06.2015 - 09.2020

Associate of Science - Aviation Administration

Miami Dade College

High School Diploma -

Miami Sunset Senior High School

Similar Profiles

CREATE PROFILE
LAURA FONTICIELLA