Kelly Loepker
Breese,IL
Summary
Well-qualified Division Manager with 20-year record of success in Volunteer and Program Management experience. Strategic leader and effective problem-solver with firm grasp of volunteer needs and to optimize procedures, improve policies and maximize productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Biomedical Volunteer Workforce Engagement Division Manager
American Red Cross
01.2019 - Current
- Utilization of the Volunteer Staff Staffing model to determine volunteer needs within BVWE and SME for biomedical partners
- Work collaboratively with regional, divisional, and national Volunteer Humanitarian Services teams
- Bring forth a motivated and energetic attitude
- Manage a division consisting of 1600 volunteers, 10 paid staff, covering 8 states and multiple partners throughout the Midwest
- Coordinate staff sales meetings to discuss developmental strategy, best-practices, and process improvements
- Analyze data from Power BI, Volunteer Connections, Analytics Scorecards to support growth of the Blood Donor Ambassador program for the division
- Executed regulated and unregulated service delivery programs throughout the SWARM Biomedical Division.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Oversaw division budget.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve volunteer satisfaction and support of mission delivery.
- Strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
Volunteer Manager
American Red Cross
01.2006 - 01.2019
- Managed three regional teams which consisted of over 800 volunteers
- Successfully collaborated with business partners to promote and educate on volunteer engagement.
- Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
- Streamlined volunteer recruitment process for improved efficiency and increased retention rates.
- Developed targeted outreach strategies to attract diverse groups of volunteers, fostering an inclusive environment.
- Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
- Established strong relationships with local colleges, universities, and organizations to develop potential partnerships and recruit new volunteers.
- Recognized outstanding contributions by organizing appreciation events that celebrated the achievements of dedicated volunteers.
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
Donor Recruitment Representative
American Red Cross Blood Services
01.2004 - 01.2006
- Monitored drive efficiencies to meet predetermined costing modules
- Analyzed account history and statistics to produce growth and set collection projections.
- Enhanced community awareness of blood donation needs by conducting informative presentations and demonstrations.
- Established strong partnerships with local businesses, schools, and organizations for hosting successful blood drives.
- Coordinated logistics for blood drive events, securing appropriate venues and necessary resources for success.
- Implemented innovative recruitment strategies that resulted in consistent growth in donor numbers over time.
- Contributed to a positive work environment by supporting colleagues in their daily tasks and collaborating on group projects as needed.
Sales Associate
Pepsi Company
Marion, IL
01.2003 - 01.2004
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Bachelor of Science - Marketing
Southern Illinois University Edwardsville
Edwardsville, IL05.1999
Skills
- Skilled manager of volunteer teams
- Collaborative approach to problem solving
- Strong relationship skills
- Customer service
- Innovation and Creativity
- Customer Relationship Development
- Project Implementation
- Staff Training and Development
- Operations Management
- Staff Motivation
- Strategic Planning
- Supply Chain Management
- Change Management
Certification
PMDP Leadership Curriculum
Manager Essentials
Integrity Selling
Supervising Volunteers and Managing People
Timeline
Biomedical Volunteer Workforce Engagement Division Manager
American Red Cross
01.2019 - Current
Volunteer Manager
American Red Cross
01.2006 - 01.2019
Donor Recruitment Representative
American Red Cross Blood Services
01.2004 - 01.2006
Sales Associate
Pepsi Company
01.2003 - 01.2004
Bachelor of Science - Marketing
Southern Illinois University Edwardsville