Kelly Long
Palos Park
Summary
Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success. I do love my current job, but I need another job to supplement the hours in my spare time. There is also not much room for growth, and I would like to be more than just a sales associate one day. One of my favorite things about working at my current job is the blind boxes - most of which happen to come from Pop Mart!
Overview
8
8
years of professional experience
Work History
Sales Associate
Urban Outfitters, Inc.
10.2022 - Current
- Was an integral part of team during NSO (New Store Opening) period in Fall 2022
- Accurately processed POS transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Consistently within the top 3 highest employee match rates of the store since opening
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Positively engaged with customers, building relationships that encouraged repeat business
- Managed returns, exchanges and refunds in accordance with store policy while mitigating customer concerns without issue
- Successfully trained many fellow associates that were hired after me on cash register, fitting room duties, processing shipment, etc
Assistant Manager
Boss Formalwear
01.2021 - 10.2022
- Provided optimal assistance to the General Manager/Owner and handled a variety of tasks
- Handled problems that arose swiftly, and with ease
- Handled customer service disputes calmly and diplomatically, effectively diffusing the situation
- Helped to increase customer return rates by providing excellent customer service at all times
Retail + Production
Boss Formalwear
01.2017 - 10.2022
- Helped customers choose their style of tuxedos for purchase or rental
- Measured customers for their tuxedo purchases or rentals
- Assisted couples in planning their weddings or other events
- Trained employees for various positions throughout the store
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked effectively in fast-paced environments.
Receptionist
Richards Building Supply
06.2019 - 11.2019
- Helped fill a newly-empty spot on the receptionist team when RBS was in between hires
- Helped direct customers to their appropriate department on the phone
- Engaged with all members of the corporate office to brighten up the atmosphere
Assistant
Richards Building Supply
11.2017 - 01.2019
- Served as an assistant to the owner, Christine Guzior, of RBS with a proven track record of doing work in a timely and professional manner
- Was in charge of a large yearly donation of 1000+ holiday turkeys to local churches
- Also was in charge of delegating gift cards to all 700+ RBS employees spanning across 60+ branches
Education
Associates - Liberal Arts
Moraine Valley Community College
04.2025
Skills
- Exceptional customer service
- Great with teamwork and collaboration
- Ability to work under pressure
- Proficient communication skills with customers and co-workers
- Adaptability
- Fostering a positive work environment
Timeline
Sales Associate
Urban Outfitters, Inc.
10.2022 - Current
Assistant Manager
Boss Formalwear
01.2021 - 10.2022
Receptionist
Richards Building Supply
06.2019 - 11.2019
Assistant
Richards Building Supply
11.2017 - 01.2019
Retail + Production
Boss Formalwear
01.2017 - 10.2022
Associates - Liberal Arts
Moraine Valley Community College
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