High School Diploma - All Subjects
Fairfield High School
Fairfield, IA05.1996
Kelly Lopez Perez
Coralville,IA
Summary
Dynamic and results-driven professional with extensive experience at Casey's General, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and reduce waste through effective inventory management. Strong problem-solving skills and a commitment to workplace safety ensure high-quality service delivery and customer satisfaction.
Education
Work History
Team Member
Casey's General
- Provided excellent customer service by efficiently processing transactions and addressing inquiries.
- Maintained cleanliness and organization of store environment, ensuring compliance with safety standards.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Facilitated communication between departments to streamline processes and reduce wait times.
- Trained new employees on company policies, procedures, and customer service expectations.
- Implemented best practices for cash handling, contributing to overall financial accuracy.
- Adapted quickly to changing priorities while maintaining focus on quality service delivery.
Kitchen Manager Shift Lead
Casey's General
- Oversaw daily kitchen operations to ensure efficient food preparation and service delivery.
- Managed inventory levels, ordering supplies to maintain stock and minimize waste.
- Trained and mentored staff on culinary techniques and safety protocols.
- Implemented quality control measures to uphold food safety standards and presentation guidelines.
- Streamlined kitchen workflows to enhance productivity during peak hours.
- Established positive team dynamics through effective communication and conflict resolution strategies.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Kitchen Manager
Casey's General
- Oversaw daily kitchen operations to ensure food quality and safety compliance.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Developed and implemented effective inventory management processes to reduce waste.
- Coordinated with suppliers to maintain optimal stock levels of ingredients and supplies.
- Streamlined kitchen workflows to enhance efficiency during peak service hours.
- Monitored food production schedules to meet customer demand consistently.
- Conducted regular inspections of kitchen equipment for maintenance and functionality.
- Led team meetings to discuss operational improvements and address staff concerns.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Center Store Manager Shift Lead
Casey's General
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained and mentored staff, fostering a collaborative work environment and high performance.
- Implemented sales strategies that elevated product visibility and increased customer engagement.
- Analyzed sales data to identify trends, optimize merchandising, and enhance profitability.
- Developed schedules for staff, ensuring adequate coverage during peak hours while managing labor costs.
- Coordinated promotional events, driving traffic and boosting sales through effective marketing initiatives.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and employees.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Implemented targeted promotions that effectively moved slow-moving merchandise while increasing overall sales revenue.
- Spearheaded initiatives aimed at reducing operational expenses without compromising quality or customer satisfaction levels.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Collaborated with fellow managers to develop innovative marketing campaigns and drive sales growth.
- Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
- Established strong relationships with vendors to negotiate better pricing, secure exclusive deals, and ensure timely deliveries of stock.
- Enhanced store sales by implementing effective merchandising strategies and optimizing product placement.
- Developed comprehensive department budgets to control costs while maintaining high-quality products and services.
- Improved employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance.
- Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
- Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Maintained strict safety standards within the store center by conducting regular inspections and addressing potential hazards immediately.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier/food Service
Andale Andale
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Handled cash and credit transactions, balancing registers at the end of shifts for accuracy.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Identified and resolved customer issues promptly, fostering loyalty and repeat business.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Waitress
Midtown 2
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Handled cash and credit transactions, balancing registers at the end of shifts for accuracy.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Identified and resolved customer issues promptly, fostering loyalty and repeat business.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Following instructions
Cash handling
Cleaning
Flexible schedule
Leadership qualities
Workplace safety
Money handling
Computer skills
Heavy lifting
Creativity and innovation
Organizing work stations
Goal setting and achievement
Product knowledge
Complex Problem-solving
Training and mentoring
Complaint resolution
Relationship building
Order preparation
Team building
Sales expertise
Staff education and training
Quality inspections
Timeline
Team Member
Casey's General
Kitchen Manager Shift Lead
Casey's General
Kitchen Manager
Casey's General
Center Store Manager Shift Lead
Casey's General
Cashier/food Service
Andale Andale
Waitress
Midtown 2
High School Diploma - All Subjects
Fairfield High School