Kelly Lowe
Lebanon,VA
Summary
Highly-motivated Dental Office Manager and Dental Assistant with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business perception in all facets of clinical office operations, regulatory compliance and patient-centered, quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization. Produce business correspondence, detailed reports and useful spreadsheets for accountant using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
14
14
years of professional experience
Work History
Dental Assistant and Office Manager
Dr. Frances Anne Johnston D.D.S
2009.11 - Current
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Associate of Science - Dental Assisting
Virginia Highlands Community College
Abingdon, VA05.2006
High School Diploma -
Abingdon High School
Abingdon, VA05.2004
Skills
- Proficient in computer software including Microsoft, Adobe, email management and data entry.
- Inventory Management
- HIPAA Compliance
- Regulatory Requirements
- Office Administration
- Budget Management
- Employee Training
- Workflow Coordination
- Insurance Billing
- Schedule Management
- Medical Records Management
- Motivational Skills
- Documentation And Reporting
Timeline
Dental Assistant and Office Manager
Dr. Frances Anne Johnston D.D.S
2009.11 - Current
Associate of Science - Dental Assisting
Virginia Highlands Community College
High School Diploma -
Abingdon High School
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