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Open To Work
Hi, I’m
Kelly Lowthian
Jacksonville,FL
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Summary
Results-driven claims management and insurance professional with 18+ years of progressive experience across claims operations, life and health insurance sales, and client relations. Proven record of leading teams, overseeing claims production and achieving measurable improvements in process efficiency, client satisfaction, and policy persistency. Adept at workflow design, risk analysis, and regulatory compliance. Recognized for strong communication, empathy, and leadership in high-volume, fast-paced environments.
Overview
13
years of professional experience
Work History
Forthright Capital Partners
Independent Insurance Agent
07.2025 - Current
Job overview
- Consult with teachers and public-sector employees on retirement income strategies, pensions, estate planning and tax planning.
- Enhance client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Navigate a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
- Collaborate with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Exceed sales targets consistently, contributing to the overall success of the agency or firm.
Total Military Management (TMM)
Senior Manager, Claims Department
01.2013 - 01.2025
Job overview
- Advanced from Administrative Assistant to Adjuster to Senior Manager, gaining a comprehensive understanding of the military household goods claims process.
- Led and mentored a team of 30 adjusters who processed over 25,000 household goods claims annually.
- Specialized in managing complex and sensitive claims involving mold, fire, accidents and theft.
- Assisted in implementing a digital claims platform for remote teams which streamlined workflows, reduced turnaround times and enhanced operational efficiency.
- Served as key liaison among transportation providers, military claims offices, claimants and internal teams - resolving escalated disputes, negotiating settlements and strengthening partnerships through strategic negotiation.
Education
Montana State UniversityBozeman, MT
Major from Communications
Northwest Community CollegePowell, WY
Major from Journalism
Skills
- Leadership development
- Effective communication skills
- Problem solving and critical thinking
- Adaptability and flexibility
- Negotiation and conflict resolution
- Customer service orientation
- Claims processing and adjudication
- Insurance & risk Management
- Retirement planning and financial strategy
- Workflow optimization and process improvement
- Regulatory compliance and documentation
- CRM and data management
Certification
- Licensed Life & Health Insurance Producer
- Licensed in 12 states
- National Producer Number: 9306510
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 staff members.
- Collaborated with team of 5 in the development of an online claims platform.
- Maintained a superior quality rating of 90% in claims case handling from 2017 to present, exceeding department goals.
- Oversaw the processing of 25,000 household goods claims per year.
- Have an complete understanding and working knowledge of the Military's Claims Liability Business Rules
- Adept at handling complex claims involving mold, fire, theft and accidents.
Software
Excel
Powerpoint
Outlook
Adobe
Saleforce
Calendly
Google Workspace
Zoom
Interests
Decorating
Gardening
Playing with my dogs
Spending time with family
Timeline
Independent Insurance Agent
Forthright Capital Partners
07.2025 - Current
Senior Manager, Claims Department
Total Military Management (TMM)
01.2013 - 01.2025
Montana State University
Major from Communications
Northwest Community College
Major from Journalism