Kelly lujano
denise
fresno,CA
Summary
Dynamic customer service professional with extensive experience at CUKCHANSI GOLD CASINO and Food 4 Less Supermarket. Proven track record in cash handling and payment processing, enhancing customer satisfaction through relationship building and efficient transaction management. Recognized for achieving sales targets and reducing wait times, ensuring a welcoming environment for all customers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cashier /Restaurant Hostess
CUKCHANSI GOLD CASINO
02.2022 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Bed Bath & Beyond
09.2015 - 10.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier /Coffee Barista
Coffee Bean & Tea Leaf
09.2018 - 04.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Lead
Food 4 Less Supermarket
08.1999 - 10.2006
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
Education
High School Diploma -
MAYFIELD COLLAGE
Cathedral City, CA 05.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Product restocking
Cash register operation
Accomplishments
- Promoted to LEAD CASHIER after only 6 MONTHS for exceptional performance.
Certification
ServSafe
Timeline
Cashier /Restaurant Hostess
CUKCHANSI GOLD CASINO
02.2022 - Current
Cashier /Coffee Barista
Coffee Bean & Tea Leaf
09.2018 - 04.2019
Sales Associate
Bed Bath & Beyond
09.2015 - 10.2021
High School Diploma -
MAYFIELD COLLAGE
05.2001 -
Cashier Lead
Food 4 Less Supermarket
08.1999 - 10.2006