Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelly lujano

denise
fresno,CA

Summary

Dynamic customer service professional with extensive experience at CUKCHANSI GOLD CASINO and Food 4 Less Supermarket. Proven track record in cash handling and payment processing, enhancing customer satisfaction through relationship building and efficient transaction management. Recognized for achieving sales targets and reducing wait times, ensuring a welcoming environment for all customers.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Cashier /Restaurant Hostess

CUKCHANSI GOLD CASINO
02.2022 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Sales Associate

Bed Bath & Beyond
09.2015 - 10.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier /Coffee Barista

Coffee Bean & Tea Leaf
09.2018 - 04.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier Lead

Food 4 Less Supermarket
08.1999 - 10.2006
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.

Education

High School Diploma -

MAYFIELD COLLAGE
Cathedral City, CA
05.2001 -

Skills

Customer service

Accomplishments

  • Promoted to LEAD CASHIER after only 6 MONTHS for exceptional performance.

Certification

ServSafe

Timeline

Cashier /Restaurant Hostess

CUKCHANSI GOLD CASINO
02.2022 - Current

Cashier /Coffee Barista

Coffee Bean & Tea Leaf
09.2018 - 04.2019

Sales Associate

Bed Bath & Beyond
09.2015 - 10.2021

High School Diploma -

MAYFIELD COLLAGE
05.2001 -

Cashier Lead

Food 4 Less Supermarket
08.1999 - 10.2006

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Kelly lujanodenise