Kelly Lynn Richter
Harrisonburg,VA
Overview
23
23
years of professional experience
Work History
President/Office Manager
Richter Engineering Inc.
05.2002 - Current
- Oversee and coordinate day to day operations. Manage client accounts, accounting, marketing and operating expenses. Meet with clients, schedule meetings and field phone calls. Coordinate with Accountant on all financial matters. Supervise and oversee office is in good working order and maintain appearance. Led interviews for potential staff. Oversee charity organizations/donations.
Title Processor
United Title Solutions
11.2024 - 08.2025
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
- Resolved complex title issues by working closely with underwriters, attorneys, and other stakeholders to provide accurate information.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Reduced turnaround time for title commitments by consistently meeting deadlines while maintaining a high level of accuracy in research findings.
- Streamlined the title processing workflow through diligent document review and error identification.
- Contributed to company growth by cultivating strong relationships with customers through responsive communication and personalized service.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Inside Sales Associate/Customer Relations Manager
Vantage Realty Professionals
11.2015 - 12.2021
- My duties consisted of daily cold calls from our CRM system. Logged information for potential buyer/sellers and put them on follow up campaigns. Organized and managed referral source programs. Led agents in round table discussions, marketing and cold call strategies and held team meetings with agents. Organized onboarding with Social Survery/Client Giant. Created spreadsheets for the Agents, along with myself to keep track of leads. Managed and tracked our best sources for referrals. Organized follow ups after close and 1 year Anniversary close. Organized and led group call sessions. Coached how to approach the call. Organized Holiday well wishes emails, Birthday cards and Anniversary closings. Worked closely with Transaction Coordinator contract to close. Assigned clients to agents. Helped with client events. Part of the interview process for hiring new agents and staff. Worked with builders on selling inventory homes. Within the first year of being with Homelight referral source, our team won several awards for most closings and Top Producers in the Charlotte market. Our team was also recognized for being in the Top 1% of Charlotte Producers.
Title Processor Asst.
Royalty Title Inc.
04.2014 - 05.2015
- Greet all clients, agents and contract representatives. Answer phones, scheduled meetings and coordinate title searches, insurance requirements and Escrow check drop off and deposits. Prepared documents for pre and post closings. Maintain office appearance.
Education
Land O’Lakes High School
Land O' Lakes, FLNo Degree -
Hillsborough Community College
Tampa, FLSkills
- Software programs Skillful
- Manage referral sources Experienced
Community Service
Habitat for Humanity, Sponsor for Sportsman Clays Plant City, Sponsor for Chris Welbon Karate Clubs Plant City, KW Charlotte Red Day Charity Events, KW Charlotte Charity board, Leadership committee for Vantage Realty Professionals
Timeline
Title Processor
United Title Solutions
11.2024 - 08.2025
Inside Sales Associate/Customer Relations Manager
Vantage Realty Professionals
11.2015 - 12.2021
Title Processor Asst.
Royalty Title Inc.
04.2014 - 05.2015
President/Office Manager
Richter Engineering Inc.
05.2002 - Current
Land O’Lakes High School
No Degree -
Hillsborough Community College