Kelly Malleo
Northfield
Summary
Results-driven team lead with extensive experience in billing and collection procedures. Proven ability to implement process improvements and enhance claims resolution, ensuring accuracy and compliance.
Overview
29
29
years of professional experience
Work History
Team Lead
AdaptHealth
Akron
02.2013 - Current
- Reviewed and verified invoices for accuracy and compliance with company policies.
- Trained new staff on billing software and best practices to ensure accuracy.
- Implemented process improvements to enhance efficiency of billing workflows.
- Monitored accounts receivable activity to ensure timely invoice payments.
- Coordinated communications between patients, billing personnel, and insurance carriers.
- Investigated incorrect billings and processed refunds as necessary.
- Developed financial reports detailing accounts receivable aging status.
- Maintained accurate records of collections adjustments and denials in the system.
Team Lead
Integrated Medical
Garfield
03.2003 - 02.2013
- Led medical billing team to process claims efficiently while maintaining accuracy.
- Ensured compliance with healthcare regulations and coding standards across all operations.
- Trained staff on billing software and industry best practices to enhance productivity.
- Reviewed billing procedures, improving accuracy and reducing errors significantly.
- Coordinated with insurance companies for prompt resolution of claim disputes.
- Analyzed billing data to identify trends and implement process improvements.
- Developed training materials supporting ongoing education and performance enhancement.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Supervisor
HealthCare Solutions
Valley View
08.1997 - 11.2005
- Supervised daily operations of healthcare staff, ensuring compliance with protocols.
- Coordinated patient care activities, facilitating effective communication among team members.
- Oversaw billing department operations, ensuring timely claims processing and accuracy.
- Trained staff on billing procedures and software, enhancing billing precision.
- Reviewed medical records to verify coding and billing accuracy.
- Audited invoices and claims, identifying discrepancies and resolving issues.
- Implemented best practices for billing processes, improving overall efficiency.
- Generated billing activity reports for management review, supporting compliance efforts.
Education
High School Diploma -
R.B.Chamberlin
Twinsburg, OH05-1986
Skills
- Claims resolution
- Denial management strategies
- Accounts receivable management
- Billing and collection procedures
- Team leadership
- Staff training and development
- Attention to detail
Timeline
Team Lead
AdaptHealth
02.2013 - Current
Team Lead
Integrated Medical
03.2003 - 02.2013
Supervisor
HealthCare Solutions
08.1997 - 11.2005
High School Diploma -
R.B.Chamberlin