Krystle McFadden
Summary
Customer Service experienced professional seeking to return to the workforce due to a personal health matter that I have since fully recovered from. Consistent track record of exceeding quota, building lasting relationships, and achieving cross driven metric goals.
Overview
17
17
years of professional experience
Work History
Lead Service Attendant
Amtrak
06.2022 - 09.2025
- Assisted passengers with boarding and luggage handling processes.
- Addressed passenger inquiries and resolved service-related issues promptly.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Performed cashier duties such as processing credit card payments and operating POS system.
- Provided excellent customer service by addressing complaints promptly and professionally.
Provider Service Advocate
United Healthcare
02.2017 - 09.2025
- Handled high volume of incoming calls from healthcare providers, physician offices, and medical facilities, ensuring timely support.
- Resolved provider concerns through effective problem-solving, contributing to enhanced customer satisfaction.
- Assisted providers with claim questions, account concerns, and healthcare-related inquiries.
- Investigated claim denials and communicated claim status, findings, and resolution options to facilitate understanding.
- Reviewed account information and documented call details accurately in company systems.
- Assisted with member healthcare enrollment and provided support regarding available services.
- Maintained professionalism while handling sensitive healthcare information.
Office & Reservation Agent
Standard Aviation
09.2012 - 02.2017
- Facilitated hotel reservations, scheduling requests, and service-related inquiries, enhancing customer satisfaction.
- Handled incoming calls, delivering accurate reservation support and ensuring positive customer experiences.
- Assisted customers with reservation changes and general inquiries.
- Managed reservation changes and addressed general inquiries, providing seamless service for customers.
- Organized and filed paperwork systematically to ensure easy retrieval of documents., organized records, and completed administrative support duties.
- Sorted and distributed employee mail accurately to ensure timely delivery. and assisted with daily office operations.
Postal Support Employee
United States Postal Service (USPS)
11.2012 - 08.2015
- Operated automated mail processing equipment to efficiently sort and process high volumes of mail for timely delivery.
- Scanned parcels and processed packages for accurate routing and delivery.
- Sorted mail according to routes and distribution requirements.
- Loaded and unloaded trucks to ensure seamless delivery operations and maintain workflow.
- Maintained accuracy and attention to detail while meeting productivity standards in a fast-paced environment.
Staffing Associate | Food Service & Retail Support
Hospitality Staffing
10.2008 - 09.2012
- Assigned to various client locations based on business needs, providing support in food service, retail, and customer service roles.
- Provided customer support by answering inquiries, fulfilling orders, and delivering professional service to enhance customer satisfaction.
- Operated cash registers, processed customer payments, and handled transactions accurately.
- Processed customer payments and transactions accurately while operating cash registers to ensure smooth checkout experiences.
- Stocked retail merchandise, replenished store shelves, and maintained product displays.
- Facilitated movement of inventory from storage areas to sales floor to enhance customer access.
- Assisted with organizing sales floor areas and ensuring products were available for customers.
- Adapted to diverse assignments and work environments, maintaining high standards of service and productivity.
Education
Graduate -
Lindsey Hopkins Technical School
Miami, FLSkills
- Healthcare Provider Support
- Claims Processing
- Claims resolution
- Claim Support
- Billing Support
- Data Entry & Documentation
- Account Research
- Inbound Call Handling
- Call Center Operations
- Customer Service Support
- Issue resolution
- Complaint handling
- Provider Coordination
- Healthcare Documentation
- Microsoft Office
- High-Volume Work Environments
- Member Services Assistance
Timeline
Lead Service Attendant
Amtrak
06.2022 - 09.2025
Provider Service Advocate
United Healthcare
02.2017 - 09.2025
Postal Support Employee
United States Postal Service (USPS)
11.2012 - 08.2015
Office & Reservation Agent
Standard Aviation
09.2012 - 02.2017
Staffing Associate | Food Service & Retail Support
Hospitality Staffing
10.2008 - 09.2012
Graduate -
Lindsey Hopkins Technical School