Tavia Yebra
Hilmar
Summary
Motivated and client‑focused professional with 10+ years of experience supporting healthcare providers, improving patient adherence, and strengthening customer relationships. Skilled in territory-style workflow management, proactive follow‑up, and delivering high‑quality service in fast‑paced environments. Known for strong communication, rapid learning, and the ability to work independently while maintaining full compliance with organizational policies and industry guidelines. Seeking to contribute to HCP Concierge as an Associate Service Specialist by supporting HCPs, executing call plans, and driving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Medical Receptionist (Temporary)
Joginder Soni, MD
05.2025 - 10.2025
Served as a primary point of contact for patients and providers, ensuring accurate communication and follow-up.
Verified insurance benefits, payments, and documentation with strong attention to detail.
Managed scheduling workflows and intake processes to support high-volume patient care.
Store Manager
Hendrickson's Turlock Music Store
08.2018 - 05.2024
Built strong customer relationships and delivered high-quality service to drive repeat business.
Oversaw daily operations, including cash handling, invoicing, and resource distribution.
Trained and coached employees, improving team performance and customer satisfaction.
Family Caregiver
Arnold Family
10.2010 - 07.2018
Coordinated daily care with empathy, communication, and problem-solving.
Scheduler
Modesto Radiology Imaging
09.2009 - 10.2010
Scheduled appointments and managed intake with accuracy and professionalism.
Calculated copays and payments, ensuring precise financial transactions.
Medical Assistant
Duggal Medical Corp., Inc.
05.2001 - 09.2009
Supported front-office operations, patient communication, and provider workflows.
Implemented scheduling and billing systems that reduced errors and improved efficiency.
Education
Associate of Science - Medical Billing And Coding
01-2025
- Dean's List Every Module
Skills
- Customer Relationship Management
- Territory and Call Plan Execution
- Healthcare Provider Support
- Market and Customer Insight Development
- Compliance and Ethical Standards
- Resource Distribution and Tracking
- Problem Solving and Priority Setting
- Strong Verbal Communication
- Independent Field Work
- CRM, EMR, Tebra, Gateway, Microsoft Office, Google Suite
Accomplishments
- Improved appointment adherence by 25% through proactive follow‑up and workflow optimization.
- Achieved 95% customer satisfaction by delivering empathetic, timely support to patients and providers.
- Reduced patient wait times by 30% by streamlining intake and scheduling processes.
- Increased collections by 15% through clear communication, discrepancy resolution, and follow‑up.
- Trained new team members, reducing onboarding time by 40% and improving workflow consistency.
Timeline
Medical Receptionist (Temporary) - Joginder Soni, MD
05.2025 - 10.2025
Store Manager - Hendrickson's Turlock Music Store
08.2018 - 05.2024
Family Caregiver - Arnold Family
10.2010 - 07.2018
Scheduler - Modesto Radiology Imaging
09.2009 - 10.2010
Medical Assistant - Duggal Medical Corp., Inc.
05.2001 - 09.2009
San Joaquin Valley College - Associate of Science, Medical Billing And Coding